Salesforce Administrator
Salesforce Administrator
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Job Description
Were on a mission to provide equitable access to economic opportunity for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing highpotential individuals both inside and outside of a companys current workforce and then we create applied guided and equitable learning programs with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1500 leading companies including the likes of Microsoft Citi and Just Eat to help solve their businesscritical problems and weve trained over 16000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters together.
Join Multiverse and help us set a new course for work.
Overview
We are looking for a Salesforce Administrator to develop and maintain Salesforce solutions at Multiverse to drive operational efficiency booked revenue and enhance user experience for Multiverses GoToMarket teams.
This role exists within our Revenue Operations team reporting to the Head of GTM Systems. You will collaborate very closely with the Sales Operations Strategy & Operations and our Data & Insights teams. You will be a Salesforce subjectmatterexpert and will be required to be a confident voice in solutioning enablement & systems architecture for internal stakeholders.
The ideal candidate will have a track record of successfully delivering large Salesforce projects E2E through Scoping Build Useracceptance testing Implementation and Enablement. You will be methodical creative and collaborative with very high attention to detail and a pragmatic approach towards problem solving. We are a fast moving Tech organisation so flexibility and adaptability are therefore also key attributes to be successful in this role.
What youll focus on:
Solution Development
Gather requirements from internal teams to understand key business needs
Design build and maintain bespoke Salesforce solutions (e.g. Complex Flows Screen flows custom settings custom objects validation rules Reports and Dashboards & thirdparty integrations) that solve for our most significant business needs
Be comfortable with development lifecycle best practices and pushing changes from sandbox environments on a weekly schedule.
Collaborate with internal & external technical partners to build & maintain integrations with adjacent systems (e.g. Multiverse Platform / Data Warehouse)
Work with the Head of Systems to influence the Salesforce roadmap & strategy
System Administration User Enablement & Support
Provide tactical support for our 270 Salesforce users ranging from access controls permission set groups new feature requests reports & dashboards
Managing user provisioning licencing & group membership
Monitor Salesforce system usage & proactively identify/mitigate system issues
Design & deliver training for different groups of Salesforce users
About You:
34 years of handson experience as a Salesforce Administrator/ Developer (Sales Cloud & Service Cloud)
Management of Salesforce security model & system configuration; Profiles Permission sets Role hierarchies User access policies etc
Debugging & resolving technical issues within Salesforce
Successful track record of building successful applications in Salesforce
Architectural design
Automation: Complex Record Triggered Flows Screen flows custom settings custom objects validation rules Reports & Dashboards and thirdparty integrations.
Demonstrable experience of successfully implementing large Salesforce projects E2E
Excellent requirements gathering
Innovative problem solving utilising latest Salesforce releases
Communication & influence
Strong interest in & knowledge of upcoming Salesforce releases & functionality
Nice to haves:
Certified Salesforce Administrator (ADM201 or Certified Salesforce Platform Builder certification
Knowledge of Apex classes/ Triggers.
Knowledge of Lightning Web Components
How we hire
Benefits
Time off 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 4 companywide wellbeing days and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support
Hybrid & remote work offering with weekly visits to the London office and the opportunity to work abroad 45 days a year
Team fun weekly socials company wide events and office snacks!
Our commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
