Global People Care Team Leader
Global People Care Team Leader
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Job Description
About Pearson
At Pearson we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for reallife on a journey to be 100 digital to ensure we can deliver direct to consumers everywhere. This has only been accelerated by COVID19. To meet the changing needs of the global population we have developed a new strategy with ambitious targets.Our Purpose Add Life to a Lifetime of Learning
Position Summary:
Position Title: GPC Team Lead (C2 HR Operations shared services
Position Type: FullTime hybrid with regular visits to Warsaw or Manilla office
The GPC Team Lead is responsible for overseeing the Global People Care team providing advanced support and resolution for complex HR issues. The Team Lead ensures the team meets performance standards drives process improvements and maintains high levels of customer satisfaction. This role requires strong leadership skills extensive HR knowledge and the ability to manage multiple priorities effectively.
Key Responsibilities:
- Team Leadership: Supervise and guide the team members Conduct weekly performance reviews provide feedback and support professional development and Foster a collaborative and highperformance culture within the team.
- Service Delivery: Ensure timely and accurate resolution of complex HR inquiries and issues escalated from the digital assistant Monitor and manage team performance against SLAs and KPIs and Develop strategies to enhance service delivery and improve customer satisfaction.
- Issue Resolution: Address and resolve escalated HR issues and cases that require advanced knowledge and expertise Provide guidance and support to team members on complex cases.
- Process Improvement: Identify opportunities for process improvements within the HR Shared Services function Lead initiatives to streamline HR processes and implement best practices and Collaborate with other HR teams to ensure cohesive and efficient service delivery.
- Training and Development: Develop and deliver training programs for the Global People Care team to enhance their skills and knowledge and Ensure team members are uptodate with HR policies procedures and systems.
- Collaboration and Communication: Act as a liaison between the Global People Care team and other HR departments such as Payroll Benefits and Talent Acquisition and Facilitate effective communication and collaboration across the HR organization.
- Reporting and Analysis: Oversee the maintenance and accuracy of employee records in HR systems Analyze HR data to identify trends issues and opportunities for improvement (weekly monthly quarterly dashboard review) Prepare and present regular reports on team performance and key metrics.
- Compliance and Risk Management: Ensure team adherence to company policies procedures and legal requirements and Identify potential risks and develop strategies to mitigate them.
Role requirements:
- Bachelors degree in Human Resources Business Administration or a related field. Advanced degree or HR certification (e.g. SHRMCP SHRMSCP PHR SPHR) preferred.
- Solid experience in HR including in an HR Shared Services or supervisory role.
- Proven experience with HRIS systems (e.g. Workday SAP Oracle) and ticketing systems.
- Strong leadership and team management skills.
- Indepth knowledge of HR policies procedures and best practices.
- Excellent problemsolving and analytical abilities.
- Effective communication and interpersonal skills.
- Ability to handle confidential and sensitive information with discretion.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
- Customerfocused mindset with a commitment to delivering highquality service.
- Ability to work independently and collaboratively.
- Adaptability and willingness to embrace change.
- Strong work ethic and proactive approach to problemsolving.
We got for you a great range of benefits:
- Opportunity to work in a global environment and grow your professional network
- Personal growth Unlimited access to rich sources of knowledge (Coursera A Cloud Guru Safari Books)
- Attractive benefits including MultiSport Card cinema and theatre tickets touristic excursions etc.
- Private health care accident insurance for you and your family
- Opportunity to master your English skills at daily work and/or by taking companywide English classes
- Worklife balance Flexible working arrangement
- Remote work or hybrid (Poznan) work as option
- Paid leave for volunteer purposes
- PPK at 4
- Annual bonus based on performance
- Annual Christmas funding
- Holiday funding (biennially)
- Invest and Earn money and/ or become a shareholder with Pearson Worldwide programme Save for Shares
Your Personal Data
The Administrator of your personal data is Pearson Central Europe sp. z o.o. headquartered in Warsaw 8 Szamocka St. (PCE).
The Data Protection Officer appointed by PCE can be contacted by email at as well as by snail mail at the above address marked RODO.
Your personal data is processed based on:GDPR Article 61(A) your consent (applies to data provided in the application over and above other grounds for processing)GDPR Article 61(B) actions taken at your request prior to the conclusion of a contract (aimed at concluding a contract) limited to the scope indicated in the legal provision (Article 22 par. 134 of the Act Labor Code);GDPR Article 61(F) PCEs legitimate interest related to possible establishment investigation or defense of claims against PCE (GDPR Article 823;Your personal data will be stored for a period of 3 years after the end of the recruitment have the right to access the content of your data and the right to rectify erase limit processing the right to data portability the right to object the right to withdraw consent the right to be have the right to lodge a complaint with the President of the Office for Personal Data Protection if you consider that the processing of personal data concerning you violates the provisions of the GDPR. Your provision of personal data is voluntary but necessary for the purposes of processing. The consent you have given may be withdrawn at any time which will be equivalent to the cessation of processing of certain data will not be subject to automated profiling.
PCE may transfer your personal data to a third country including outside the EEA which is related to Pearsons policy and the IT tools used. Personal data may be made available to authorities authorized by law and entrusted under a written entrustment agreement to entities providing services on behalf of PCE.
Required Experience:
Exec
Employment Type
Full-Time
