Client Experience Manager
Client Experience Manager
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 60000 - 70000
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Client Experience Manager
Do you have a thirst for helping people Would your friends say your attention to detail is unparalleled Are your communication skills polished Do you consider yourself a techsavvy individual Do you want to play a vital role in providing worldclass service to clients Do you want to work with a company small enough that your contributions will be recognized and applauded yet large enough to provide you with a great income excellent benefits and upward mobility Are you looking for an organization that you can grow with One with a great purpose. If so this may be the perfect opportunity for you.
Company
PRAXIS S10 is a success college for business owners. We create the worlds most successful businesses by teaching executives business building skills and providing employees communication skills they werent taught at trade school.
Owners and executives travel from across the United States and Canada to our home office located in Waterside Lakewood Ranch located in Sarasota FL monthly for executive leadership development training. Frontline customer interfacing employees attend job specific skill development training programs offered monthly as well.
Responsibilities
- Ensure clients receive a worldclass client experience.
- Handle all event preevent preparation:
- Effectively communicate with clients the exact details of each training event. (Time date location hotel options.
- Course manual preparation.
- Name badge.
- Registration.
- PowerPoint presentation.
- Event material.
- Etc.
- Handle all during event details:
- Greeting and registering clients.
- Room setup.
- Course manual distribution.
- Av set up.
- Coordinating food & beverage.
- Pictures.
- Certificates.
- Etc.
- Handle all post event details:
- Entering client details into CRM.
- Distributing passwords.
- Shipping documents to clients.
- Communication of upcoming events.
- Ongoing details
- Collaborate on effective corporate communication strategies.
- Coordinate weekly webinar including setup testing monitoring and reporting of attendees.
- File organize and maintain client database.
- Daily administration tasks including answering the telephone.
- Maintain office image and supply levels including update of current inventory processes.
- Administrate all the administrative details that impacts the client experience.
- Create client files and setup members in CRM system and LMS system.
- Establish and build relationships with the owners and management team of clients.
- Create proofread and edit internal and external communications educating clients and colleagues on new innovations developments and company news.
Preferred Knowledge and Skills
- Impeccable attention to details.
- Friendly and pleasing personality.
- Ability to verbally communicate effectively.
- Commitment to client happiness.
- Writes clear precise wellorganized emails memos letters while using appropriate vocabulary grammar and word usage.
- Excellent proofreading skills.
- Ability to identify inconsistent formatting in electronic files and PowerPoint presentations.
- Above average PowerPoint skills.
- Proficient in Excel and willing to learn additional skills.
- Graphic design a plus.
- Social media a plus.
Preferred Education
- BA/BS degree in business marketing communication English public relations or sales.
- However the ability to perform the role trumps the diploma.
Whats In It for You
- Excellent salary and benefits.
- 100 paid employee health insurance coverage.
- Optional dental and vision insurance.
- Paid Time off.
- Six paid holidays.
- 401K retirement program.
- Life insurance.
- Tuition reimbursement.
Compensation: $60000.00 $70000.00 per year
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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