Assistant Service Manager

Do you have Service and Parts experience but have no room for growth Let us help you. Our dealership is looking for that special someone to join our team as our Service Manager. Are you ready to take the next step toward the ultimate goal of Service Manager High earning potential and career growth await join the Jimmy Britt Family. We are able to offer an EXCELLENT COMP. PACKAGE! We are willing to offer PREMIUM PAY for the right candidate. Moreover we work with the best tools available offer ongoing training and prefer to promote from within.

Assistant Service Manager

We are looking for a talented individual ready to grow into an Assistant Service Manager role. You will be responsible for working with our Service and Parts Teams to meet our customer service and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our Fixed Operations Team potential and meeting objectives in customer satisfaction revenue and volume.

Responsibilities

Oversee the Service Department Technicians Service Advisors Detailers and Service Lane

• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with Staff to ensure customers vehicles are serviced properly and in a timely manner
• Attend Manager meetings and conduct Service Department meetings
• Must be results driven highly energized and a customer serviceoriented leader
• Must have a passion for taking care of customers
• Handle and resolve customer complaints
• Motivate train develop and reward employees
• Will communicate with customers about maintenance and service work needed efficiently
• Continue to maintain high standards for customer and employee satisfaction as well at manufacturer CSI scores.

Qualifications/Requirements

• Previous dealership Automotive Service Department Experience
• Knowledge of dealership warranty process and policies
• Experience with automotive software such as DealerFX/Wiadvisor AutoSoft DMS is a goal is to haveour process completely digital.
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers
• Must have a valid drivers license and have and maintain an acceptable safe driving record.
• Resume must be uploaded and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass preemployment testing to include background checks MVR and drug screen.
• Previous experience with Stellantis preferred not required

We offer

• 401(k) matching
• Excellent health/dentalinsurance
• Unlimited access to NADA training programs
• Employee discount
• Health savings account
• Life insurance
• Paid vacation
• Vision insurance

At the heart of everything we do our service department team keeps our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. Why Jimmy Britt We believe in hiring great people which means we INVEST in your future and genuinely care about our employees. You will work in a great team environment at a customercentric Stellantis dealership where your primary responsibility is overseeing the service and parts departments at our Statesborolocation. You will be an integral part ofour excellent management team with the goal of delivering exemplary customer servicetoour loyal customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.