Expert Team Trainer
Expert Team Trainer
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 65000 - 75000
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Filevine is forging the future of legal work with cloudbased workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastestgrowing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world class platform to help professionals scale.
About Filevine
Filevine is forging the future of legal work with cloudbased workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastestgrowing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a worldclass platform to help professionals scale.
Department
The Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support escalated technical problemsolving customer education and partner enablement.
Department: Customers for Life
Job Summary
Effective teachers who have a comprehension of and context for the situation of their learners. The trainers addressing customers needs seek first to understand them and should have a bedside manner that provides relief to those who may have been frustrated for a long time. Trainers will work to meet customers where they are currently and ensure that they leave knowing how to effectively utilize the Filevine software. Comprehensive product knowledge across the Filevine family of products is a requirement.
Resposibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Work with your assigned Expert team to identify opportunities for better learning within customer issues and provide training and content necessary to increase customer adoption and recognition of ARR
- Assist in creation of portable content regarding those approaches and configurations which mature into best practices (articles videos example builds) and present to wider Expert teams Partners Sales Engineering etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Travel 23 times quarterly to conduct onsite client training
Qualifications:
- In office position
- A Bachelors degree required
- 12 years of training experience or equivalent
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customers priorities
- Quick learner of new technologies selfmotivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Ability to independently manage competing customer priorities and initiatives with limited structure
$65000 $75000 a year
$65000 $75000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equalemployment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us at
Cool Company Benefits:
A dynamic rapidly growing company focused on helping organizations thrive
Medical Dental & Vision Insurance (for fulltime employees)
Competitive & Fair Pay
Maternity & paternity leave (for fulltime employees)
Short & longterm disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House
Topoftheline company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Employment Type
Full-Time
Key Skills
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