Student Services Connector Admissions

Compensation

$36720.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on April 30 2025.

The Student Services Connector is an intricate part of the Colleges recruitment and enrollment management efforts and serves as an extension of the admissions records financial aid and advisement offices providing frontline services and assistance for new and prospective students at the Northwest location in person online or via telephone. The Student Services Connector provides high level assistance with processes and procedures for admissions records and financial aid as well as assistance with coordination of scheduling testing and other campus services. This position works in collaboration with college departments and makes referrals as appropriate and helps to link students to resources.

The Student Services Connector position will no longer exist in March 2026 as we transition to the One Stop at Santa Fe College. The incumbent will have the opportunity to apply for and be promoted to one of the One Stop positions during that time.

Job Description

Responsibilities and Duties Include:

• Receives visitors in person and respond to inquiries by telephone email and chat to assist students with application enrollment testing and registration processes or other specific student support services.

• Reviews and accepts documents that are required for students admission to the college including test scores Florida residency documents and high school transcripts.

• Maintains an electronic checkin system for students visiting the Office of Admissions ensuring that students are served in a timely and efficient manner.

• Aids students in completing required documents.

• Provides technical support for students.

• Provides immediate information and updates regarding inquiries about college events and processes.

• Provides direct administrative support and assistance pursuant to established guidelines and work collaboratively with college departments as needed determining when referral to another department is appropriate.

• Maintains orderliness and cleanliness in the Office of Admissions front counter and lobby ensuring that necessary information is readily available for students.

• Oversees front desk functions including scheduling front desk staff and conducting admissions trainings as needed.

• Resolves routine issues and conduct referrals when resolution requires indepth expertise from the specific service area at the college.

• Communicates collaborates and maintains relationships with internal and external community constituents.

• May organize and facilitate meetings and special events schedule and coordinate dates and times venues attendance agendas and facility arrangements according to the specific location of assignment.

• May monitor reconcile and assist with fiscal administration for the department including but not limited to budgets funding purchase orders Pcards grants and/or contracts according to the specific location of assignment.

• Prepares special reports summaries or replies to inquiries by compiling data and statistics from various departmental resources.

• Manages and updates program websites and publications with the most current accurate and timely information.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Provides service excellence through courteous informed accessible approachable and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: An associate degree and two 2 years of related work experience or a combination of completed education and/or related work experience equal to four 4 years.

Additional Requirements:A criminal background check will be conducted.

Preferred:Working knowledge of college and community resources and understanding of application materials and enrollment processes financial aid processes and advisement principles.

General Knowledge Skills and Abilities

• Ability to work successfully in a multicultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement able to make wellreasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all jobrelated actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented Proven accuracy and attention to detail.

• Multitask Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an uptodate resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are reemployed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding nondiscrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.