assistant manager reporting
assistant manager reporting
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role Assistant Manager Reporting Analyst
Responsibilities:
Building/Amend/Update reports using SQL VBA and Tableau solutions
Understand contact center environment and provide required commentary on the periodic executive reports
Support other Adhoc business requests as required
Regular daily/ weekly/ monthly/ quarterly reporting
Process documentation
Regular client governance
Work in US shifts
Qualifications we seek in you:
MCA or Post Graduate
Preferred Skill Set:
Proficient in MS Excel/ Access VBA SQL & Tableau
Good understanding of designing SQL queries and query optimization/ automation
Excellent understanding of Tableau
Good exposure to contact center reporting background
Knowledge of contact center tools like IEX Incontact Broadsoft etc.
Excellent Interpersonal skills and Analytical reasoning ability.
Flexibility to quickly shift priorities multitask and prioritize simultaneous requirements in fast paced environment and balance all to completion
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
