Hospitality Ballpark Experience Associate
Hospitality Ballpark Experience Associate
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Job Description
About the Program
The Toronto Blue Jays are looking for recent graduates or earlycareer professionals who are interested in learning from industryleading professionals and exploring what it means to be a part of Canadas only Major League Baseball team.
Selected individuals will become part of a diverse cohort with access to departmentspecific training social activities and learning opportunities. Each participant will also be assigned a cross departmental mentor from within the organization to guide them throughout the program and the unique chance to present to theToronto Blue JaysLeadership Team.
During this year long program candidates will gain invaluable realworld exposure to the sports industry immersing themselves in theToronto Blue Jaysworld right here atthe Rogers Centre.
TheBlue Jaysoffice is more than just workstations and computers; it is an extension of the ballpark. Here we channel the games energy as we strive daily to achieve our mission: to get better every day to win world series championships and celebrate with our fans across Canada.
Overview
As a member of the Fan Experience Team you will work cross functionally with the Hospitality/Concessions and Ballpark Experience & Operations team to learn the daytoday planning and that goes into delivering exceptional fan experiences at all Major League Baseball games and concerts at Rogers Centre. This role requires an enthusiastic hardworking selfstarter who is passionate about creating exceptional experiences for our fans and staff in the ballpark
This role may be for you if:
- You enjoy working collaboratively building relationships and learning from others.
- You have a passion for service operations and teamwork.
- You want to learn what goes into event and game day management in a world class sporting and event venue.
Responsibilities
- Working collaboratively with Legends to ensure training menus pricing speed of service customer service and presentation adhere to Toronto Blue Jays brand standards
- Assist in creating advance documents on food and beverage (F&B) initiatives for all parttime staff working with internal departments such as Ballpark Experience & Operations Facilities Promotions & Events etc. for all baseball games concerts and hospitality events to ensure seamless communication
- Monitor fan feedback (with a focus on Food & Beverage) resolve customer complaints identify and communicate trends and themes and share with internal stakeholders and external partners
- Plan and coordinate the conversion of Food and Beverage offerings (signage menus) from / to baseball to concerts
- Act as point of contact for game day/concert F&B requirements/requests
- Conduct pregate readiness checks and in game/event observation of concessions
- Create manage and update the Service Result Dashboards (Service measurement Food and Beverage KPIS
- Participate in job shadowing of gameday FT and PT roles within the Fan Services and Ballpark Experience teams.
- Support Gameday Staff initiatives and events
- Help with a variety of game day operational set up requirements
- Support ballpark operational processes (batting practice administration credentialling support)
- Aid in the recruitment and onboarding of Ballpark gameday staff
- Contribute to the development of online and in person training content. Coordinate the scheduling and set up of training sessions.
Qualifications
- Bachelors degree in hospitality sports management or a related field or equivalent workrelated experience gained in the last 3 years.
- Commitment to service excellence and fan satisfaction
- Excellent problem solving judgement and negotiation skills
- Resilience in effectively handling and diffusing difficult situations
- A team player who will establish and maintain strong relationships with internal and external departments to reach desired result
- Enjoys building and managing tracking processes
- Passion for motivating and inspiring others
- Ability to work evenings weekends holidays home games and concerts/events as required
- Ability to work in a busy fastpaced environment while standing/walking/moving throughout a busy ballpark
- Ability to lift more than 30 pounds
- Ability to bend stretch engage in repetitive motions push pull and carry items for a short distance
- Will be exposed to loud noises and flashing/bright lights and screens
- Superior written and verbal communication skills
- Proficiency with Microsoft Office programs
- Previous work with professional or local sports organization an asset
- Experience in customer service an asset
- Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset
What we offer to you
- Commitment from our team we want you to succeed!
- Ongoing handson training to help you develop your skills
- Excellent employee discount to use towards Jays gear
- A unique employment experience working for the only MLB team in Canada
Blue Jays has a strong commitment to diversity accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together we will build a team that reflects the richness of the game and the communities that werepresent.
Throughout the recruitment process we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questionsregardingaccessibility throughout the recruitment process can be directed to
Required Experience:
IC
Employment Type
Contract
