Technical Service Representative
Technical Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We areSystems LLCa leading manufacturer and designer of loading dock equipment.Wecontinue to GROW and are seeking a motivated team player to join our organization.
As a Technical Service Representative I you are expected to provide technical support to customers over telephone and email addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required. You will investigate and resolve production installation and technical support issues related to Systems specialized control boxes and equipment including sensors controllers and integrations.
Minimum Qualifications:
High School Diploma or GED Equivalent
2 years of related experience or related technical education may serve in lieu of experience
Strong computer software skills and ability to use spreadsheets databases word processing applications email ERP System IOT etc. daily with efficiency
Excellent communication skills verbal telephone inperson and written
Ability to travel to customer sites 10 of the time
Preferred Qualifications:
Technical school or associates degree controls aptitude and troubleshooting
Experience in a technical service environment
Ability to read and understand blueprints schematics manuals bulletins and other specifications
Understanding of electronics electrical field wiring and control wiring
Valid drivers license with good record
Essential Duties and Responsibilities:
Troubleshoot diagnose track and resolve issues with Systems specialized control boxes and products including sensors controllers and interconnective equipment
Work collaboratively with team members business partners and customers to define design develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
Offer assistance and support on the installation of Systems products
Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
Assist senior tech service representatives on field visits as required
Comply with health and safety guidelines and rules
This is a role within Systems Customer Experience and Technical Support group
The pay range for this position is $22; base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or experience. In addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a shortterm incentive plan subject to the terms of the applicable plans and policies.
We provide competitive pay excellent benefits worklife balance and a collaborative team environment! Benefits include paid parental leave tuition reimbursement health dental vision and life insurance short and longterm disability generous 401(k) match paid holidays and 3 weeks PTO accrual upon hire.
Check out our new video to find out more about what we do: Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers via email or phone or other methods
Required Experience:
Unclear Seniority
Employment Type
Full-Time
