Administrator
Administrator
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
About HCLTech
HCLTech is a global technology company spread across 60 countries delivering industryleading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services. We re powered by our people a global diverse multigenerational talent representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problemsolving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet. As a company we are deeply focused on accelerating our ESG agenda. We are also creating technologyenabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you visit
Senior Support Lead
Job Summary
To execute continuous improvement activities work on root cause analysis and provide technical assistance to resolve customer issues. 1. Key Responsibilities
1. To act as a point of escalation for complex and highpriority customer issues ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management development and QA teams to provide feedback on product improvements influence product design and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes workflows and Identify opportunities for innovation automation and efficiency enhancements.
HCLTech is a global technology company spread across 60 countries delivering industryleading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services. We re powered by our people a global diverse multigenerational talent representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problemsolving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet. As a company we are deeply focused on accelerating our ESG agenda. We are also creating technologyenabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you visit
Senior Support Lead
Job Summary
To execute continuous improvement activities work on root cause analysis and provide technical assistance to resolve customer issues. 1. Key Responsibilities
1. To act as a point of escalation for complex and highpriority customer issues ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management development and QA teams to provide feedback on product improvements influence product design and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes workflows and Identify opportunities for innovation automation and efficiency enhancements.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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