Collection Enforcement Officer
Collection Enforcement Officer
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Job Description
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and wellbeing fostering selfsufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kickstart your profession.
For more information please visit today!
Summary Statement
Essential Functions
- Implements maintains and monitors various programs by coordinating administrative details for program activities such as negotiating agreements between the department and other agencies who administer programs involving the interception of tax refunds drafting standard letters ensuring data transmission requirements are met etc.
- Ensures program activities are conducted in accordance with Federal State and department requirements.
- Audits debt receivable records and related case files to ensure clients/debtors received all due process rights and determine status of account previous payment and/or collection activity and accuracy and completeness of information; determines appropriate action needed to recover repayments.
- Represents the Department in the Justice of the Peace Courts on action for debt; provides evidence to substantiate departments position to obtain judgement.
- Presents findings in administrative and fair hearings.
- Prepares and processes documents required by various agencies to initiate appropriate recovery activities such as wage attachments extensions on liens and tax refund interceptions.
- Prepares and maintains financial records State and Federal reports and findings relating to accounts status and collection activities and submits to appropriate authorities/agencies.
- Provides information to various agencies regarding status of accounts/debtors.
Job Requirements
JOB REQUIREMENTS for Collection Enforcement Officer
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Six months experience in debt collection in accordance with federal and state laws rules and regulations.
- Six months experience in enforcing compliance with laws rules regulations standards policies and procedures.
- Six months experience in providing testimony before boards commissions administrative bodies or court officials.
- Six months experience in narrative report writing.
Possession of a valid Drivers License (not suspended revoked or cancelled or disqualified from driving).
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employmentbased sponsorship.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application online all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by callingor by visiting . You may also callor email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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