Manager Customer Onboarding
Manager Customer Onboarding
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$ 65000 - 75000
1 Vacancy
Job Description
Hi were CompanyCam.
Were a simpletouse photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality CompanyCam facilitates unparalleled communication and accountability across a contractors entire business. Were committed to providing a consumergrade gamechanging experience that helps our users build trust within their company and with their customers.
But dont let that corporate description fool youthe people behind our buttonedup product are laidback (but hardworking) genuine and kickass and you could be one of them!
The Role
Were looking for a Manager of Customer Onboarding to lead a team of seven Customer Onboarding Managers. In this role youll drive the of strategic initiatives to meet business goals while continuously refining team processes to maximize customer engagement product adoption and retention. Youll be responsible for enhancing your teams performance by providing coaching to ensure they consistently deliver exceptional customer experiences. If you thrive on developing others optimizing team workflows and making a measurable impact on customer success keep reading!
Location: Candidates must permanently and currently reside in Lincoln or Omaha Nebraska or the surrounding metro areas. Employees are not required to work in the office on a regular cadence but inoffice attendance is encouraged.
What Youll Do
- Lead and mentor a team of Customer Onboarding Managers supporting their growth and professional development through regular coaching oneonones and quarterly conversations.
- Set and align goals that drive performance ensuring the team is consistently meeting business objectives and goals.
- Design and implement scalable onboarding strategies to improve customer adoption and retention.
- Drive collaboration across departments working closely with Customer Success leadership and other stakeholders to ensure a seamless customer journey.
- Champion a customerfirst mindset maximizing customer value during onboarding.
What Youll Bring
- 3 years of previous experience working in a customerfacing role ideally in a SaaS environment.
- 1 years of leadership experience preferably managing or supervising a team in a SaaS environment.
- A customerfocused mindset with a passion for providing an amazing customer experience and driving customer success.
- Excellent communication and relationshipbuilding skills with the ability to develop high performing teams.
- Datadriven mindset with experience leveraging CRM and sales analytics to drive performance.
- A continuous growthmindset with a focus on learning embracing challenges and continuously improving.
- A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.
Benefits & Compensation
This is a salaried position at CompanyCam. Our salary range for this position is $65000 $75000 per year and is based on experience. Our average on target earnings (OTE) are around $75000 $85000. We also offer meaningful equity and other benefits.
We pride ourselves on celebrating everyone. CompanyCam is an equalopportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement Studies show that workplace minorities such as women and people of color are less likely than other applicants to apply for a job when they dont meet every single requirement. Even if your experience doesnt perfectly align we encourage you to apply. Were interested in hiring passionate hardworking peoplenot checking boxes.
For any accommodations or adjustments to complete the online application or to participate in the interview process please email and well respond to your email promptly. Do not include any medical or health information in your email.
Required Experience:
Manager
Employment Type
Full-Time
