Experienced Service BDC Representative
Experienced Service BDC Representative
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Job Description
Mossy Toyota is looking for an experienced Business Development Coordinator to join our Service family
Previous automotive industry orTekion experience a plus
In this role you will be the link between the service department customer and their vehicles service. You will assist the customer with questions regarding the company services and their vehicles. Handling all incoming phone and internet service department leads contacting the clients and through superb product knowledge and customer handling skills will schedule daily appointments.
At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness creativity & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same awardwinning service and value that our community has come to expect from our dealership through the years.
Employees in this position will be paid a base hourly wage ranging from $23 to $24 per hour.
Benefits
Medical Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Responsibilities
Providing excellent customer service to internal and external customers
Promote an understanding of and strong commitment to client satisfaction & the Mossy team
Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
- Follow up with leads to make an appointment with service department
Participate in team & process development sessions keeping positive relationships with teammates service teams and dealership management
Utilize CRM tracking system daily
Maintain comprehensive and up to date knowledge of products and services offered
Qualifications
Strong dealership customer service experience is a HUGE PLUS!
People skills that contribute to effective communication
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Accepts constructive criticism with motivation towards improvement in job performance
Professional appearance & punctual
High school graduate or equivalent
Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions including but not limited to race national origin color religion sex sexual orientation gender identity disability age status as a parent or genetic information. We are an equal opportunity employer and drugfree workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check review of motor vehicle records verification of SSN and passing drug test at a certified testing facility.
Required Experience:
Senior IC
Employment Type
Full-Time
