Reservation Agent
Reservation Agent
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Job Description
ABOUT US:
The hotel consists of 192 designled bedrooms complemented by Parkers Tavern a highend quintessentially British restaurant & bar along with the adjoining library bar and ballroom.
Set in the heart of Cambridge University Arms is the go to destination alluring visitors with the promise of a sense of modern luxury adorned with moments of enchanting discovery.
WHAT WILL YOU BE DOING
As a Reservation Agent you will be responsible for ensuring our guests have the very best experience from the point of enquiry via telephone email and facetoface.
THE DUTIES
- Manage new and existing individual room reservations through telephone email and website reservations.
- Anticipate needs and proactively provide solutions so that our guests expectations are not only met but exceeded.
- Keep an eye on our booking channels.
- Maximise revenue and identify sales opportunities.
- Updating reservations ensuring a flawless arrival and departure experience.
- Communicate with the Front Office Team or Restaurants Team to facilitate the guests stay.
- Step in for the Reservation Manager when needed.
- We believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and other Team Members.
WHAT ARE WE LOOKING FOR IN YOU
- Have a true passion for hospitality and service.
- Previous experience in hotel reservations is preferred but not mandatory its all about how you contribute to the team! We can teach you what you need to know.
- A confident & and dynamic speaker able to communicate and interact effectively with all levels.
- Youre great with computers and hopefully have knowledge of Opera.
- Since we have guests from all over the world speaking additional lingos is an advantage.
- Competent level of English spoken and written.
- Detailoriented organised and capable of handling multiple tasks at the same time.
- Having a reliable method of transportation to the hotel is essential we have no onsite parking.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property the position comes with:
- Competitive salary
- Free meals on duty
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn up to 400 for referring them!
RIGHT TO WORK:
In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
