Senior Product Manager - Integrations
Senior Product Manager - Integrations
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$ 128000 - 160000
1 Vacancy
Job Description
About Gladly:
Gladly the customercentered AIpowered customer support platform is built around people not tickets. Unlike traditional ticketbased customer support solutions our software helps brands deliver radically personal service at scale by integrating every channelvoice email SMS chat social messaging and selfserviceinto a single lifelong conversation stream. Companies like Allbirds Bombas Crate & Barrel and Warby Parker use Gladly to create exceptional customer experiences transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility innovation and inclusivity. We foster a collaborative inclusive culture that prioritizes growth DEIB and meaningful connections. At Gladly people are at the heart of everything we do.
Were looking for a Sr. Product Manager to join our App Platform product team which is responsible for how developers (at Gladly our partners and our customers) connect critical systems into the Gladly product. This PM will be thinking about how connected data and actions can be woven into the endtoend product from conversational AI to business rules and routing to empowering customer service agents (we call them heroes! to provide great service and foster longlasting relationships. The team builds scalable solutions that are easy to set up and maintain while also powerful and flexible to a range of needs. With the growing importance of AI Gladlys ability to deliver value hinges on the context and actions we can perform on the consumers behalf often with tools in the Gladly ecosystem. Our product teams are led by a product manager designer and engineering manager and are organized around personas which helps us create a longterm vision and build toward that.
We draw inspiration from consumer apps and messaging experiences and because we have all communication channels in one platform we have shifted what consumers can expect from companies. And with a range of powerful AI features we are pioneering how to balance the ease and scale of automation with the empathy and intuition of heroes. This is a great opportunity to work on an experience that unlocks value for companies touching millions of people.
Wed ideally find a new teammate who can grasp technical and design concepts to bring out the best in their teammates takes complex problems and guides towards simple and intuitive solutions can sift out the signal from the noise and is excited to collaborate with customers partners developers stakeholders and other teams to drive impact.
What youll do on the team:
- Create a vision and strategy for your product area that furthers the company goals and vision
- Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions in partnership with design marketing and engineering
- Validate plan and deliver on both impactful enhancements and new products
- Collaborate across Product teams to build a cohesive product and hone your PM craft
- Bring others along in the process (Sales Customer Success Execs partners etc. and align teams with a clear message
A few projects you could be working on:
- Understanding the ecosystem of tools that heroes use outside Gladly and collaborating with Partnerships to unlock key areas of opportunity
- Expanding our new integration platform to the herofacing experience to address many of the limitations of our current approach
- Evangelizing ways that the App Platform can be used to unlock value through Gladly Sidekick our conversational AI.
What youll bring to the team:
- Have 5 years of experience as a product manager preferably with some exposure in B2B SaaS and integrations
- Grasp technical details and understand technical constraints when working with engineers preferably with some experience in coding
- Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
- Can telescope between the details and the big picture
- Are skilled at discovery gathering and navigating qualitative and quantitative inputs
- Know what great design looks like and care about delivering experiences modern consumers will enjoy
- Build trust easily with collaborators and listen well while also knowing how to push forward independently where needed
- Love tackling hard problems and coming up with powerfully simple solutions
Research has shown that individuals from marginalized groups are less likely to apply to jobs where they dont meet 100 of the criteria. Gladly values the diversity of experience so if you believe you have the right skill set we welcome you to apply even if you dont check every box in the job description. Were committed to an inclusive workplace and would love to see if you could be the next great addition to our team.
Compensation:
$128000 to $160000 per annum; equity and benefits.
For cash compensation we set standard ranges for all roles based on function level and geographic location benchmarked against similarstage growth companies. In order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a peoplefirst approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for inperson team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customerfirst mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Required Experience:
Senior IC
Employment Type
Full-Time
