Product Manager Customer Experience
Product Manager Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Product Manager Customer Experience
London
- Are you curious excited by experimentation and always looking for a better way of doing things
- Do you want to keep learning and developing whilst getting handson experience delivering for a FinTech scaleup in the embedded payments space
- Do you want to have the opportunity to lead product and user experience activities across an exciting range of industry verticals with a rapidly growing customer base
If so we would love to hear from you!
We are one of the fastestgrowing payments businesses in the UK and Europe and are looking to hire ambitious and valueadding talent. The Product Manager Customer Experience is a key role within the product team and will play a critical role in driving the success and evolution of our products for a range of industry verticals.
About Us:
At Modulr our vision is a world where all businesses are powered by embedded payments.
Modulr enables thousands of businesses from SMEs to Enterprises across the UK and Europe to efficiently payin collect and disburse funds instantly via a range of payment methods accounts and card products.
Weve created an industryleading platform with comprehensive online tools and API access to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms including Sage Xero BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems forhundreds of clients in a range of industries including Travel Merchant Payments Lending Wage Advance and Investment & Wealth.
We are deeply integrated into the payments ecosystem. In the UK we are direct participants of Faster Payments and Bacs and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS Open Banking SEPA and SWIFT. We are principal issuing members of Visa and Mastercard across the UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are regulated as an Electronic Money Institution (EMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS as well as growth investors Blenheim Chalcot General Atlantic Frog Capital and Highland Europe.
Modulr now has over 400 employees globally across offices in London Edinburgh Amsterdam and Mumbai.
Modulr Values:
- Build the extraordinary and go that extra mile.
- Own the opportunity: be passionate and proud of the time you invest.
- Move at pace: reach your goals faster with us supporting you each step of the way.
- Achieve it together: work as a team collaborating with other Modulites.
The Role:
The Product Manager for Customer Experience will be responsible for product discovery design build and launch plans for existing and new frontend led products (across desktop and mobile). You will develop products for customers across a variety of target industry verticals in UK and Europe
The role is part of the Customer Experience team within Product. The team is a core part of Modulr and works crossfunctionally with technology sales marketing ops and compliance functions to deliver on our gotomarket objectives by designing and building products our customers love. This role reports into Product Director and as part of your remit you will have the opportunity to work with a dedicated technology delivery team.
Key Responsibilities:
- Accountable for discovery development delivery and ongoing management of their products
- Work closely with the executive to define the product vision strategy and roadmap ensuring this is clearly documented and communicated to the wider business.
- Working with product designers to set out and optimise User Experience (UX) design of products
- Provide daytoday guidance coaching and development for the team to execute highquality deliverables including but not limited to.
- Product designs and specifications that address business requirements.
- Epic and user story definition including clear acceptance criteria.
- Be accountable for the delivery of the roadmap for all workstreams.
- Ensure scalable ways of working with the engineering function to prioritise requirements and deliver at pace each sprint.
- Ensuring endtoend delivery of products ensuring all implications on teams across the business are understand and managed ahead of golive.
- Ensuring internal documentation and functional product collateral is created and maintained.
- Actively develop and manage relationships with key payments schemes standards bodies and suppliers.
- Accountable for the ongoing overall performance of all products across the business and assess the performance against predefined metrics.
- Accountable for understanding costs and working with the wider team to input into pricing strategies.
- Responsible for regularly communicating updates on progress ensuring any issues are proactively managed.
About You:
You will have a trackrecord of delivering results in a fastmoving business where complexity and ambiguity is the norm. Excellent stakeholder management and collaboration is essential to being successful in this role.
- A stellar track record in product marketing (including design and handson ) driven by curiosity experimentation and continuous enhancement.
- Strong track record with a solid experience in product management with focus on delivering frontend (desktop and mobile) products.
- Background and experience in User Experience design of complex frontend products (dashboards workflow setup and ) highly desirable.
- Preference for experience within the payments industry with a focus on B2B models. We will consider SaaS and B2B technology backgrounds with strong community building experience.
- Exceptional analytical skills and attention to detail.
- Experience developing and leading a highperforming team
- Ability to work independently balancing multiple priorities that may change frequently.
- Strong analytical skills and attention to detail.
- Experience managing third parties preferably payment schemes.
- Outstanding communication skills able to manage internal and external stakeholders at all levels.
- Excellent stakeholder management.
- Be able to operate at a range of levels both in terms of big picture strategic thinking thought leadership and getting into the data and analysis.
What Can Modulr Offer You:
Youll be part of a cross disciplinary team(s) with coworkers located in London Edinburgh Amsterdam and/or Mumbai. We are friendly and sociable challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale. Our culture and values put you first and are about investing in your future.
- Share Options Incentive Scheme
- Company Bonus the more successful we are together the more company bonus we offer.
- Benefits pot 1000 towards a variety of benefits for you to choose (including healthcare dental etc) Perkbox (freebies and discounts! plus access to season ticket loans.
- 33 days holiday (including bank holidays) your birthday off choose which days you take off to relax and/or spend time with loved ones.
- Learning Opportunities on joining Modulr you will embark on our onboarding programme called ModStart to be equipped with the Modulr knowhow and arm you with the tools you need to be successful from day 1! But we dont want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels platforms and buddy allocation to allow you to grow and develop in Modulr.
- Modulr All hands join your colleagues for our companywide events throughout the year.
- Great workspace Modulr thrives on innovation which is best done through inperson collaboration. This approach enables us to work together closely exchange ideas and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have stateoftheart offices located in all four locations London Edinburgh Amsterdam and Mumbai.
- Bike to work scheme
ModInclusion:
Webelieve that by seeing Modulr and the world from all sorts of angles we can make life better for all. We want you to know that the things that make you you like your identity age ability and background are things that we will always celebrate and support with open arms. As such we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone.
#LIONSITE
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied for.
Required Experience:
IC
Employment Type
Full Time
