Manager on Duty
Manager on Duty
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Garys Wine & Marketplace is a locally owned business and one of the leading wine retailers in the tristate area with established brickandmortar stores and an online presence.
We specialize in offering a wide selection of fine wines beers spirits artisanal cheeses quality meats and gourmet foodsall at competitive prices. Our reputation is built on providing outstanding customer service and a knowledgeable staff who are passionate about what they do.
Joining our team means being part of a dynamic customerfocused environment where your expertise and enthusiasm for great products can truly shine.
About the Role
We are seeking a dynamic and servicedriven Manager on Duty to join our Closter team. This individual will play a key role in the daytoday operations of the store ensuring an outstanding customer experience leading by example on the floor and supporting the team across all departments. A strong background in wine is highly preferred as this role will also involve educating customers and staff supporting events and enhancing our wine culture.
Key Responsibilities
- Lead the store team during assigned shifts acting as the primary point of contact for staff and customers.
- Ensure smooth daily operations: opening/closing procedures team supervision floor coverage and adherence to company standards.
- Provide exceptional service and product knowledge particularly in wine and specialty items.
- Support training and development of team members especially around wine knowledge and customer engagement.
- Maintain visual merchandising and cleanliness standards across the store.
- Handle customer inquiries resolve issues promptly and escalate when necessary.
- Monitor inventory levels and coordinate with department leads as needed.
- Assist with wine tastings instore events and promotional activities.
- Ensure all safety compliance and security protocols are followed.
Requirements
- 2 years of experience in retail or hospitality ideally in a supervisory or floor leadership role.
- Strong knowledge of wine and enthusiasm for sharing that knowledge with others.
- Excellent communication and customer service skills.
- Proactive handson approach and ability to multitask in a fastpaced environment.
- Availability to work evenings weekends and holidays as needed.
- Previous experience in wine retail WSET certification or equivalent knowledge is a plus.
Benefits
We offer medical dental and vision benefits a retirement plan with company contributions and a generous employee discount. Retail hours include working on some weekends.
Required Experience:
Manager
Employment Type
Full-Time
