Customer Service Technician
Customer Service Technician
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$ 16 - 27
1 Vacancy
Job Description
CPR Store Technician
Overview of Position
Our CPR Technician keep customers connected by engaging with them to explore device issues including: all mobile devices computers game consoles and other electronic devices. Youll be delivering our awardwinning personalized customer resolution experience and serving as a technical support resource.
What makes us different
We start you with training so you can be an expert in device repair and provide a superior customer experience
We provide excellent compensation monthly bonuses and retirement programs
Your medical benefits begin on your first day
We provide tuition reimbursement available after 6 months
We deliver exceptional paid time off
What will be my duties and responsibilities in this job
Resolve customer issues relating to equipment problems by repairing phones tablets and other consumer electronics
Engage with and assess customer device needs to deliver outstanding service
Repair smart phones by utilizing tools and processes to triage determining the most effective method to repair then repairing the device
Meet or exceed key performance objectives including repair metrics and upselling of all instore products and services
Manage repair inventory involving new parts recording inventory volumes and tracking parts
Complete regular technical and nontechnical coursework in curriculum path within the required timeframes including device certifications and required skill certifications (initial coursework as well as ongoing training)
What are the requirements needed for this position
1 year of experience with product service support or troubleshooting electronics
1 year of facetoface customer service experience
Requires willingness to work flexible schedule including evening and weekend hours as well as holidays
Knowledge of mobile devices and operating systems
High School diploma or GED
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
Any wireless device repair certifications are a plus (i.e. Apple Certified Technicians CTIA WISE Certifications)
Pay Range:
$16.95 $27.12Any posted pay range considers a wide range of compensation factors including candidate background experience and work location while also allowing for salary growth within the position.
Expected application deadline is
04/28/2025If date is blank then this is a pipeline requisition and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And well bring you a place where you can thrive. Learn more at.
For U.S. benefit information visit. For benefit information outside the U.S. please speak with your recruiter.
Whats the culture like at Assurant
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune Americas Most Innovative Companies recognition in 2023 we bring together top talent around the world. Although we have a wide variety of skills and experiences we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our cultureThe Assurant Way.
Company Overview
Assurant is a leading global business services company that supports protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries Assurant supports the advancement of the connected world by partnering with the worlds leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions extended service contracts vehicle protection services renters insurance lenderplaced insurance products and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race color religion sex national origin age disability veteran status sexual orientation gender identity or any other characteristic protected by federal state or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurants application process we will never ask for personal information such as your Social Security number bank account details or passwords. Learn more about what to look out for and how to report a scam here.
Required Experience:
IC
Employment Type
Full-Time
