Director Quality Assurance - Public Service Manager III - Agency Only
Director Quality Assurance - Public Service Manager III - Agency Only
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Job Description
Maine Revenue Services
Operations Processing
Director Quality Assurance Public Service Mananger III Agency Only
Opening Date: April 15 2025
Closing Date: April 30 2025
Job Class Code: MA 34
Grade: 34
Salary: $84697.60 $120265.60
Position Number:
Maine Revenue Services is seeking candidates for Director Quality Assurance. This position is responsible for oversight of the operational function of the agency including mail and revenue processing the agencys taxpayer call center and the agencys technology and tax systems.
POSITION DESCRIPTION:
The Division Director is responsible for providing administrative oversight including planning developing directing and providing overall leadership for the activities of the successful candidate will be a highly organized selfstarter with excellent written and verbal communication skills and a demonstrated ability to direct large teams. The successful candidate will also have knowledge of high volume mail and revenue processing.
REPRESENTATIVE TASKS:
- Plans develops evaluates and directs highly specialized tax functions and agency operational programs by delegating to managers with significant levels of authority in order to establish goals and objectives of the division and agency are met.
- Develops evaluates and ensures adherence to policies and procedures of tax programs including approval tracking data collection reporting and program review and assessment to ensure efficient quality of services and compliance with applicable federal and state laws policies procedures and standards.
- Forecasts budget requirements and estimates revenue to be derived from tax systems to assist in state budget preparation.
- Issues RFPs negotiates and awards contracts for goods and services and allocates state resources in accordance with agency goals.
- Serves as a manager of the MRS executive management team and collaborates in developing agencywide policies procedures standards and protocols to develop efficient secure integrated programs and service delivery systems that support attainment of agency goals
- Reviews and develops draft recommendations for new and revised laws rules and regulations in order to ensure correctness and enforceability and assists the Governors office in crafting legislative proposals that effectuate desired goals.
KNOWLEDGE SKILLS AND ABILITIES:
- Knowledge of state tax laws rules policies and procedures.
- Knowledge of the principles and practices of tax administration.
- Knowledge of accounting and account examination principles and practices.
- Knowledge of electronic taxation reporting systems.
- Knowledge of the legislative process.
- Knowledge of personnel management supervisory principles methods and techniques human resource policies and practices.
- Knowledge of Maine Civil Services and applicable collective bargaining agreements.
- Ability to plan develop and direct the activities of an administrative unit.
- Ability to establish and maintain communications with a variety of including internal and external stakeholders including IRS officials contractual entities Legislative representatives and their staff and members of Commission staff.
- Ability to manage multiple divisional work units and large complex projects simultaneously.
- Ability to navigate MERITS and other MRS data systems.
- Ability to exercise discretion and make sound decisions.
MINIMUM QUALIFICATIONS
- A bachelors degree from an accredited educational institution and a minimum of five 5 years professional work experience in a senior management position with a focus on high volume mail and revenue processing and state tax systems.
Please submit a cover letter resume and three professional references with your application.
Please note: All job candidates applying for Maine Revenue Services positions will be subject to a tax clearance check. In order to be selected for a position all returns must be filed and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- WorkLife Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays 8595 of employeeonly premiums $11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100 of employeeonly dental premiums $387.92 annual value).
- Retirement Plan The State contributes the equivalent of 18.09 of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than fulltime.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Required Experience:
Director
Employment Type
Full-Time
