Care Coordinator
Care Coordinator
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1 Vacancy
Job Description
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology a hospitalitydriven mindset and a top tier clinical team we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering human and personalized.
Since launching in 2019 we have provided exceptional care to over 100000 patients across five major cities: New York Washington DC Boston Atlanta and Nashville. With thousands of fivestar reviews Tend has become one of the countrys toprated and indemand dental practices with over 650 team members to support this mission. Were continuing to grow quickly and looking for the best of the best to come join our team.The Care Coordinators primary responsibility is to ensure the patients studio experience is worldclass. This includes the patient leaving feeling their treatment was outstanding the next steps in care are clearly understood their financial obligations resolved and articulated clearly and their next visits are planned and prepared.
To deliver the best experience the Care Coordinator will act as the clinician and patient liaison. They are knowledgeable about dental treatment and timeframes and will be able to explain treatment plans and reasons for diagnosis. They also coordinate as needed with other studios and providers within the organization making sure referrals and correspondence are received and followed up on. The Care Coordinator is ultimately a patient advocate and works to ensure Tends patients are able to receive the care that they need.
Full Time Schedule:
- 4 days per week and 2 Saturdays per month
What youd gain while working with us:
- Pay: Generous compensation package
- Health Benefits: Medical dental and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine gym discounts and a health advocate.
- Wellness Programs: Free dental wellness exams and cleanings with benefits for employees and their families. Discounts on cosmetic services and braces.
- Financial and Retirement: 401(k) with company match Health Savings Account (HSA) and Flexible Spending Account (FSA.
- Paid Time Off: Generous PTO policy that increases with service yearspluspaid holidays.
- Supplementary Benefits: Life and disability insurance fully covered by Tend along with voluntary options for accident critical illness and more.
- Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.
Responsibilities:
- Welcome & comfort guests as they visit our Tend studio.
- Patient checkin/checkout.
- Partner with the Studio Manager in daily operational tasks such as scheduling tidying preparing for opening/closing
- Collaborate with the Studio Team including our Dentists & clinicians to optimize operations to impact guest experience resulting in positive customer feedback.
- Create and present restorative and specialty treatment plans to patients with confidence and kindness.
- Be the financial guide for the patient in the studio (i.e. insurance patient responsibility prior balances and procuring financing).
- Advocate for patients and help resolve issues in real time using tools such as discounting and scheduling flexibility.
- Participate in huddles providing vital information for sameday treatment positive patient experience and case acceptance.
- Maintain a safe and clean working environment by complying with policies procedures rules and regulations.
- Utilize administrative time to prepare schedules for the next day week and month to meet studio goals/targets.
- Follow up with patients within designated time frames to ensure understanding of treatment plans resolve outstanding issues and promote continued member satisfaction.
- Respond to patient inquiries address concerns and provide accurate information about dental procedures fees and insurance coverage.
- Additional duties as assigned.
Qualifications & Experiences:
- 12 Years Experience in health care is required (dental experience preferred)
- Experience with Dentrix is a plus
- Indepth knowledge of dentistry is preferred.
- An understanding of dental coding insurance claim processing and benefits coordination.
- An understanding of handling billing and payment collection including explaining fees and insurance benefits discussing payment options and processing payments
- Confidence in presenting treatment plans and addressing patient concerns to encourage case acceptance
- Strong written and verbal communication skills.
- A team player
- Punctual polished organized meticulous and efficient.
The Tend Difference
Required Experience:
IC
Employment Type
Full Time
