Customer Assistance Officer
Customer Assistance Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY:
First point of contact to our customers you are required to have an excellent communication and coordination skills to analyse plan communicate execute and monitor the roadside assistance required by our customers.
JOB RESPONSIBILITIES:
- Attend to incoming and outgoing communications promptly and courteously (telephone emails messaging etc...
- Proper use of the case management system to record down case activities and plan new tasks.
- Provide quality assistance solution to our customers.
- Able to work on a rotating shift basis and to ensure prompt case handling with proper handover to the next person in the upcoming shift.
JOB REQUIREMENTS:
- Experience in Insurance and BPO industries preferred.
- Experience in customer service assistance insurance or medical industry preferred.
- Excellent written and spoken English and Bahasa Malaysia.
REQUIRED SKILLS:
- Ability to multitask and prioritize your workload.
- Analytical and questioning mindset is an advantage
- Pragmatic approach to problem solving
- Work well under pressure with good time management skill
- Discernment and the ability to assess a situation objectively
- Attention to detail with excellent numeracy and literacy.
Employment Type
Full Time
