Customer Consultant
Customer Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Paretti Collision Center is a familyowned organization that has been in the New Orleans area for 90 years. We are looking for a Customer Consultant to join our customer focused team.
- Primary for writing all initial estimates for walk ins dealership referrals and glass estimates (usingOEM EPC and procedures)
- Primary for consultations to determine if a supplement is needed before scheduling repairs and if out of pocket exposure exists
- Create 1 supplement and follow up until received and notifycustomerof outcome
- Educatecustomers on manufacturer standard repairs vs. market standard repairs
- Schedule estimate and drop off appointments in CCC calendar
- Open ROs in CDK
- Convert CCC into RO using CDK RO #
- Create Repair Plan in CCC and make sure it is in the correct status
- Responsibilities related to check in and delivery process
- Introducecustomerto blueprinting team and set expectations for who and when to expect communication from
- Take payments (prepayments for part deposits final payments at pick up)
- Provide status updates daily with the expectation that allcustomers are updated within the work week at least once
- Set up tows
- Assist customer with removal of belongings on total losses
- Take payments from salvage vendors and assist with the salvage pick up
- Assist with creating advance charges for Copart/IAA pick up
- Answer incoming calls and assistcustomers based on their needs
Required Experience:
Contract
Employment Type
Full-Time
