IT Service Analyst

Position:IT Service Analyst

Location: London

Starting Salary:28000

Application Requirements:

• Minimum 2:1 degree in any subject (technical IT based subject is desirable but not essential).
• Previous experience in an IT Service Design/Transition working with enterprise platforms such as ServiceNow Salesforce or similar systems.
• ITIL Knowledge/Certification desirable
• Awareness of service design and transition process
• Ability to work on site 5 days a week.
• Right to work in the UK unsponsored for the duration of the programme.
  

Overview of the role:

Were looking for a driven and dynamic Service Design and Transition Coordinator to help drive the successful rollout of technical projects and services into production. You will work closely with crossfunctional teams improve service delivery processes and ensure exceptional customer support and satisfaction. Your operational readiness experience will be key in ensuring that services are not only designed and transitioned but are ready for seamless live operation.

Why Grayce

We specialise in driving change and transformation for some of the worlds most ambitious organisations and we are proud to have recently been voted as one of theFinancial Times Best Employers 2025. For over a decade weve partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying highperforming talent in the UK and beyond.

Our Accelerated Development Programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fasttrack route to expertise allowing you to gain handson experience with one of our impressive clients in a variety of flexible roles such as the Service Design and Transition Coordinator opportunity.

Opportunity:Youll embark on a journey of continuous learning gaining industryaccredited qualifications whilst getting handson experience working full time on site directly with prestigious FTSE100 250 and 500 organisations.

Delivery: You will typically work for one client delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include include natural curiosity proactivity adaptability effective communication and problem solving.

Mentoring:Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. Theyll be your goto offering support insights sharing experiences.

Progression:Starting as an Analyst with the potential for significant salary progression you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme.

What makes a great Grayce Analyst

2:1 Undergraduate Degree:An undergraduate degree with a minimum 2:1 especially in a technical field like Computer Science Information Technology or Business Information Systems.

Technical Knowledge: Experience within the Fintech or financial service industry is desirable. We hugely value a solid foundation in technical concepts. This means being familiar with programming languages understanding popular frameworks and tools used in IT service design/transition and you should ideally have astrong understanding of ITIL and agile methodologies.

Analytical Problem Solving:Were looking for analytical minds that can spot patterns and think creatively. Whether its dissecting complex issues or finding fresh angles we highly value critical thinking skills and their application.

Soft Skills:From effective communication styles to planning organisation and a learning development mindset Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process.

Why work for us
Competitive Salary:Starting at 28000 with potential for significant growth.

Industry Recognition:We help you embark on your journey with fully funded industryrecognised qualifications designed to maximise your experience and put you in control of your career.

Mentors and Coaches:Access a network of mentors and coaches dedicated to you your experiences and development at Grayce.

Wellness Support:We are here for you 24/7 with our Employee Assistance Programme offering confidential assistance ranging from financial and legal support to health and wellbeing.

Grayce is not on the UK Border Agencys Sponsor Register and is unable to sponsor work visas for international applicants.