Part-Time Night Auditor Front Desk Agent
Part-Time Night Auditor Front Desk Agent
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Job Description
Night Auditor/Front Desk Agent (PartTime) Hampton Inn Waterbury
The Night Auditor is responsible for attending to the needs of guests balancing the revenue and expense transactions that occurred during the day and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communication and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
What will I be doing
- Audit post and balance daily cashiers
- Ensure the credit card system reconciles with the daily transaction lists
- Be available to work a flexible schedule including weekends holidays and overnight hours. (Mostly Fridays and Saturdays 11pm7am)
- Handle guest complaints ensuring guest satisfaction.
- Process all checkins and checkouts according to established hotel requirements.
- Adhere to payment cash handling and credit policies/procedures.
- Generate print and distribute daily reports to designated departments/personnel.
- Other duties as assigned.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for a demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Confident
- Productivity
- Dependability
- Reliability
- Customer Focus
- Adaptability
- Team Player
- Decision Maker
- Positive Attitude
- Hotel Front Desk Experience (MUST)
- Experience with PEP (PREFERRED)
Required Experience:
Unclear Seniority
Employment Type
Part-Time
