Senior Technical Project Manager Professional Services

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70 of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible awardwinning workplace.

The Senior Technical Project Manager plays the critical role in setting PagerDutys customers for success by leading the of large and transformational projects at our most strategic and complex customers. This role will work alongside the Customer Success and Professional Services teams to understand customers business goals and objectives and translate those goals into clearly defined technical implementation project plans. Further this role manages the of the technical projects to implement the PagerDuty product with various customers by applying the full breadth of PagerDuty product knowledge.

Job Responsibilities

This role will include the following job functions:

• Project Management: Oversee the entire project lifecycle from initiation to delivery ensuring projects are on time and within budget.
• Roadmapping and Strategy: Develop and maintain program roadmaps project plans and strategies ensuring alignment with customer objectives while controlling project scope and schedule
• Technical Expertise: Leverage technical knowledge of PagerDuty product to understand project requirements identify risks and ensure technical feasibility.
• CrossFunctional Leadership: Collaborate with various teams including customer success sales professional services product and other stakeholders to drive alignment and achieve program goals.
• Risk Management: Identify assess escalate and mitigate technical risks that could impact project success.
• Communication: Clearly communicate program status risks and issues to stakeholders.
• Problem Solving: Identify and collaborate with teams to resolve technical issues that arise during project .
• Stakeholder Management: Manage relationships with stakeholders ensuring their needs and expectations are met.
• Coordination: Coordinate multiple projects and workstreams within a program to ensure a cohesive outcome.
• Reporting and Measurement: Track program progress identify key metrics and report on program effectiveness.

Basic Qualifications

• 5 years of experience performing technical project management
• Understanding of IT operations space (ITSM processes incident management)
• Highly developed soft skills with the ability to adjust communication style based on the audience and difficult client situations.
• Excellent analytical & problem solving skills.
• Collaborative and consultative work style ability to thrive in a high velocity highly dynamic work environment

PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tells us that colocated collaboration strengthens connections drives innovation and accelerates learning.

This role is expected to come into our Toronto office one time per week so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position isCAD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible environment. We also provide ample opportunities for connection like team offsites and volunteering events.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.

Your package may include:

Competitive salary

Comprehensive benefits package from day one

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Companywide hack weeks

Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70 of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behindthescenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the EVerify employment verification program.