Administrative Services Officer III
Administrative Services Officer III
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Job Description
DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS
The Department of Insurance and Financial Institutions licenses monitors investigates examines and ensures the safety and soundness of regulated entities. The Department also helps resolve consumer complaints against financialservices and insurance entities; takes action in response to violations of law; encourages competition innovation and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns and funding for law enforcement and dedicated prosecutors.
Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.
ADMINISTRATIVE SERVICES OFFICER III
100 North 15th Avenue
Phoenix Arizona 85007
Annual Salary Range: $61000 $65000
Grade: 22
This position will remain open until May 9 2025
This position supervises a team of Investigators in the Enforcement Section of the Arizona Department of Insurance and Financial Institutions. The primary role is to manage and advise the team.
The Administrative Services Officer III creates procedures specific to the Enforcement Section to improve efficiency and effectiveness of the section and provides leadership and training for the team.
Provides leadership mentoring training motivation delegation of tasks/workload management and oversight of the Enforcement Section. Trains and coaches Investigators on all related job and duties. Makes sound decisions related to insurance financial institutions financial enterprises and staff matters on behalf of the section. Manage and supervise with consistency and impartiality. Influence and stimulate the work product of subordinate employees through team leadership techniques. Handle high pressure and frequent work load demands as well as escalated consumer issues and complaints. Assist and direct Investigators in handling complaints and workload by applying investigative and research knowledge of insurance laws and industry products and standards. Applies investigative skills and research knowledge of financial institutions and financial enterprise laws products and services
Attends executive level meetings participates in multidisciplinary work teams. Represents the agency at events and facilitates/attends training sessions and public speaking engagements. Attends instate and outofstate conferences as a representative of the Department for both insurance and financial institutions related conferences. Completes special projects as assigned by the Director Deputy Director or Assistant Director
Establish and manage relations with internal and external officials managers stakeholders and representatives. Collaborate and maintain effective working relationships with individuals in positions of all levels. Work independently and produce work products with minimal supervision
Create reporting reflective of section performance and disseminate information regarding observed business patterns trends and behaviors to internal stakeholders. Runs huddle reports and leads huddle meeting for the Enforcement Innovation and Regulatory Policy Section. Additional duties performed as assigned by Assistant Director Deputy Director and Agency Head
Other duties as assigned as related to the position
Knowledge:
Knowledge of Arizona Revised Statues Title 20 Title 6 Title 32 and Title 44 and Arizona Administrative Code Title 20 Chapter 6 to determine the Departments jurisdiction upon receipt and assignment of a complaint
Knowledge of other administrative civil and criminal statutes most commonly violated in connection with unlawful insurancerelated transactions to assist in determining the most appropriate division or agency to handle the complaint
Knowledge of supervisory principles and practices as well as State personnel policy necessary to supervise subordinate personnel
Knowledge of insurance terminology as well as insurancerelated products and entities regulated by the Department
Knowledge of internal processes related to conducting an investigation from assignment to conclusion
Knowledge of computerized wordprocessing spreadsheet and database
Skills:
Demonstrated skills in applying reason and sound judgment to the review decisions and recommendations on significant complexity and difficulty issues
Skills in planning organizing coordinating and establishing priorities for a varied workload developing effective investigative plans and conducting relevant research
Skills using judgment to adapt to changing conversational dynamics
Skills in concurrently managing multiple responsibilities and tasks
Skills in applying laws rules and statutes to applicable scenarios
Skills in handling challenging communication scenarios
Ability:
Ability to maintain cooperative and professional working relationships with law enforcement agencies government officials the judicial system and the general public
Ability to research and analyze agency and public records/data applicable to the effective investigation of complaints and apply the results of said research and analysis to the effective prosecution of the Respondent(s) at administrative hearings
Ability to communicate effectively and professionally and prepare written documents using proper English spelling grammar and vocabulary
Ability to interpret and apply statutes and rules governing the practice of insurance in Arizona to complaints received by the Department
Ability to train subordinate staff on casework assignments investigative techniques and courtroom procedures
Ability to work independently and as part of a team and motivate others to perform their job duties
Ability to communicate program goals and Department policy and procedures to subordinate staff
Ability to supervise subordinate investigators in conducting compliance investigations
Ability to conduct interviews and to testify in a court setting
Ability to operate various standard business machines
Ability to read and interpret legal contracts
Preference for experience in insurance financial institutions and financial enterprises
4 years of customer service related experience
Supervisory experience is a must
Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R210207.12.
Requires possession of and ability to retain a current valid stateissued drivers license appropriate to the assignment
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
The State of Arizona offers a comprehensive benefits package to include:
Optional employee benefits include shortterm disability insurance deferred compensation plans and supplemental life insurance
Life insurance and longterm disability insurance
Vacation plus 10 paid holidays per year
Health and dental insurance
Retirement plan
Sick leave
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS)
Note that enrollment eligibility will become effective after 27 weeks of employment
If you have any questions please feel free to contact Shawn McConnell at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
