Catering Supervisor Full-Time Dickey-Stephens Park

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Catering Supervisor provides support and assistance with Catering activities as well providing assistance to the concession managers in the profitable management of concessions operations as needed. The Catering Supervisor will work with the Catering Manager to initiate and authorize all employment actions such as hiring termination suspension discipline promotion and transfer. The Catering Supervisor will actively manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment.

The Catering Supervisor will provide oversight and resolution responsibility for employee performance issues. The Catering Supervisor must provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Catering Supervisor will be to actively mentor train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable eventdriven schedule which to evenings and weekends. Open availability professional presentation outstanding interpersonal skills selfdirection and strong technical (computer and POS) aptitude required.

This role pays an hourly rate of $18.00$20.00.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 11 2025.

DickeyStephens Park (DSP) was built in 2007 and has been a staple in the central Arkansas Community since its inception. DSP is located in North Little Rock just across the Arkansas River from downtown Little Rock. It primarily serves as the home for the Arkansas Travelers (Seattle Mariners AA Affiliate) but also serves as an entertainment venue for dozens of community events throughout the year.

• Assists in the overall effective management of Catering and Concessions operations.
• Ensures total compliance with all alcohol service policies.
• Monitors alcohol service throughout event to assure 100 compliance with Alcohol Service policies.
• Reports any alcohol service or compliance issues to management immediately.
• Provides ongoing direction supervision and mentoring to hourly event staff.
• Monitor product quality and ensure high level of guest service.
• Assists in troubleshooting technical problems with Point of Sale Systems from both a hardware and software perspective.
• Assists in vault opening closing and balancing as necessary.
• Generates event employee schedules and verifies employee time as required.
• Assist in the ongoing training development mentoring and supervision of hourly employees as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assist in the management of catered events from setup to tear down including handling all communication with hourly staff culinary staff and guests.

• 12 years related experience and/or training; or equivalent combination of education and experience.
• 12 years in Hospitality setting
• Nationally recognized advanced food service sanitation training course certification.
• Basic computer proficiency: Email Excel Word Outlook Schedule.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends as required) depending upon event and business requirements.
• Good verbal and written communication skills.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.