Manager Control Management Issues Events Remediation
Manager Control Management Issues Events Remediation
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
Global Merchant & Network Services (GMNS) brings together American Express merchantand network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the companys payment network and manages bank partnerships globally.
How will you make an impact in this role
The objective of the GMNS Control Management Issues Events & Remediation team is to ensure timely identification response and resolution of risk events and issues to minimize impact as well as to prevent recurrence through effective remediation and lesson learning.
GMNS is looking for a Manager of Issues Events & Remediation focused on ensuring control management is embedded in the daytoday operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies.
The Manager GMNS Issues Events & Remediation will:
Support remediation of issues by influencing BU who own and execute issue/Operational Risk Event (ORE) remediation Facilitate investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on documentation of issue/ORE type urgency severity/impact (e.g. impact analysis) and investigate as necessary to understand and address the root causes Triage the areas of remediation process including tracking progress validating resolution efficacy communicating status updates to stakeholders to embed accountability along the process collaborating with other Operational Risk Management (ORM) teams as necessary Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes Support the EndtoEnd (E2E) BU issue resolution process embedding accountability and ensuring lessons learned are integrated into future ORM practices Perform sample testing of issues to ensure resolution is complete and effective Opine on specific control enhancements related to issues Engage with key stakeholders including business unit partners and compliance colleagues to facilitate effective issue management and resolution Review and advise on detailed reports on issue status trends and outcomes to senior management and governance committees Support sharing insights better practices themes etc. across the enterprise
Required Qualifications:
- 3 Years experience in operational risk management (e.g. within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Strong project management communication and interpersonal skills
- Experience in process governance with an understanding of processes that align with policies regulatory frameworks and/or operational standards
- Proficient analytical and problemsolving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
Experience in at least one of the following: - Scoping prioritizing and support remediation of operational issues
- Investigating and conducting root cause analysis to address repeated operational risk issue types
- Performing quality assurance on documentation of operational risk issues and events
- Overseeing BU remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting and overseeing the BU E2E issue resolution process embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Experience in financial services industry
ORMCM
Required Experience:
Manager
Employment Type
Full-Time
