Customer Operation Engineer
Customer Operation Engineer
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Job Description
- Applications are considered on a rolling basis
- Clichy
- Onsite
Job Description
Are you passionate about technology eager to solve complex problems and excited to see your work have a real impact on patient care
We are currently looking for a Deployment and Support Engineer to join our team in Clichy 92. In this role you will play a crucial part in deploying supporting and optimizing Sectras solutions in the healthcare sector ensuring our customers success and ultimately improving outcomes for patients worldwide.
Sectra is one of the worlds leading providers of IT systems for managing medical images. Our longterm ambition is to be the leader in making diagnostics more efficient and to contribute to improved care outcomes for patients. Whether you are implementing our solutions performing upgrades resolving technical incidents or providing expert support your role will be key to our customers satisfaction and operational success.
As a Deployment and Support Engineer you will combine deployment activities with highlevel technical support. Youll be part of the Customer Operations department working closely with system engineers project managers application specialists and global support teams.
Your main responsibilities will include:
- Deployment
- Install configure and upgrade Sectra solutions.
- Plan and perform technical deployment activities.
- Communicate effectively with technical counterparts at customer sites.
- Support integration and migration projects with healthcare systems (PACS RIS DICOM HL7 etc..
- Support
- Provide both onsite and remote technical support.
- Own incidents from reporting to resolution ensuring timely followup.
- Update helpdesk tickets and maintain clear technical documentation.
- Proactively provide feedback to improve Sectra solutions and internal processes.
- Contribute to the continuous improvement of our global support organization.
You will develop a strong understanding of Hospital IT systems communication protocols interoperability frameworks and work with technologies that directly support patient journeys in France.
Since we follow the same processes worldwide you will also have opportunities to collaborate internationally and even work abroad for shorter or longer assignments
What We Offer
- An international missiondriven environment where your work directly supports better patient care.
- Exceptional training and mentorship to help you thrive in your role.
- Opportunities for international projects and crossborder collaboration.
- A dynamic and supportive team culture.
Employment Type
Full Time
