Technical Account Manager
Technical Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Do you have a unique combination of collaborative technical and customer service skills Learn about the latest Esri technology in this consultative support role while providing timely expert assistance to our users by phone email and chat. Join the team whose mission is to continue Esris long standing commitment of supporting and responding to our user community.
Responsibilities
- Facilitate and oversee technical support services
- Provide technical expertise to Esri support customers and business partners
- Perform account management through Esri Premium Support entitlements
- Maintain a high level of industry knowledge of the state and local government disciplines
- Provide sales support for account teams
- Implement customer success strategies into support services. Incident management during SaaS outages or service disruptions
- Facilitate technical support for the Esri Disaster Response Program
- Manage and review software hotfix requests. Mentor and train new TAMs within the Strategic Customer Service team
- Provide high quality escalation management on high priority technical support cases. Generate reports and dashboards for technical support operations
Requirements
- Bachelors Degree in Computer Science Information Technology GIS Geography or a related field of study
- Two 2 years of experience in the job offered or related occupation in which the required experience was gained
- Applicants must also have demonstrated experience with the following: SQL Server PostgreSQL or Oracle; Linux; ArcGIS; and Salesforce
Recommended Qualifications
#LIDNI
#DNI
Required Experience:
Manager
Employment Type
Full Time
