Security Officer
Security Officer
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryProvides a safe and secure environment for hospital patients visitors and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable responsible for the arrest of criminal suspects under the authority of State Special Police license.
Does this position require Patient Care
Yes
Essential Functions
Patrols assigned areas giving particular attention to those areas where security problems have occurred.
Identifies unsafe conditions and improperly secured areas/property to help prevent theft injuries or damages to Hospital property patients visitors and employees.
Maintains strict confidentially standards at all times.
Investigates thefts shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
Maintains accountability for valuables/property and forms of evidence coming into incumbents custody; ensures safekeeping; maintains documentation.
Performs as Dispatcher utilizing state of the art integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
Voluntary participation in various departmental committees task forces and teams.
Qualifications
Education
Bachelors Degree Criminal Justice preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Class D Passenger Vehicle Drivers License State License Generic HR Only preferred Basic Life Support BLS Certification Data Conversion Various Issuers preferred Basic Officer Certification CHSO International Association for Healthcare Security and Safety preferred Supervisory Certification CHSS International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report MGB Internal preferred
Experience
Experience in hospital security/police emergency medical or customer services preferred 35 years preferred
Knowledge Skills and Abilities
Strong interpersonal communication and customer service skills. Recognize acknowledge respect and effectively interact with all people establish positive relationships and gain the trust and respect of others.
Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
Works effectively both independently and in teams. Able to multitask.
Strong problemsolving skills.
Critical and analytical thinking good judgment prioritizing industrious and creative resolutions for positive outcomes.
Customer service skills: accessible energetic concerned empathetic positive attitude collaborative and flexible.
Displays positive image tact and diplomacy active listening articulate.
Demonstrates the understanding of community policing risk analysis and crime prevention concepts and practices.
Strong writing skills to provide and maintain documentation to support data.
Intermediate computer skills: typing and use of database software.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently 3466
- Walking Frequently 3466
- Sitting Occasionally 333
- Lifting Frequently 3466 35lbs (w/assisted device)
- Carrying Frequently 3466 20lbs 35lbs
- Pushing Occasionally 333
- Pulling Occasionally 333
- Climbing Rarely (Less than 2
- Balancing Frequently 3466
- Stooping Occasionally 333
- Kneeling Occasionally 333
- Crouching Occasionally 333
- Crawling Rarely (Less than 2
- Reaching Frequently 3466
- Gross Manipulation (Handling) Frequently 3466
- Fine Manipulation (Fingering) Frequently 3466
- Feeling Constantly 67100
- Foot Use Rarely (Less than 2
- Vision Far Constantly 67100
- Vision Near Constantly 67100
- Talking Constantly 67100
- Hearing Constantly 67100
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
