Payroll Implementation Specialist
Payroll Implementation Specialist
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Job Description
Job Details
Description
ABOUT THE COMPANY
Acumen LLC. is one of the nations leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participantdirected programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here we offer medical dental and vision coverage generous paid time off and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
Key focuses of this role will be to organize and plan new and existing client implementations software release management (internal and external) and act as technology liaison for Payroll Department. A successful candidate will rely on their consultative approach project management abilities and customer engagement skills to ensure projects are delivered in the utmost quality and satisfaction.
- Act as primary project contact for clients and internal groups during Implementation process
- Lead projects through their entirety through effective project management configuration and training.
- Act as technology liaison for the Payroll Department including managing software release and their impact on Payroll Department policies and procedures. Create and implement necessary trainings for both internal and external clients.
- Manage customer relationships through proactive engagements communication and governance to ensure that projects are delivered in a timely and satisfactory fashion.
- Monitor and ensure a successful golive of a client solution.
- Developing and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
- Maintaining accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
- Work in solving complex problems and providing professional coaching to our clients in the effective use of our product suite
- Engage with crossfunctional teams with varying levels of seniority and experience to support various software releases and client needs
- Accelerate company and team growth by improving processes and contributing new ideas provide timely responses and resolutions to inquiries and requests
- Perform recurring project health and status reports to ensure projects are running according to plan.
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies procedures standards and guidelines and act accordingly.
Qualifications
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent.
- 35 years of client service experience or software project management
- Strong interpersonal communication skills professional teaming and ability to appropriately positively influence others
- Outstanding phone remote screen share and presentation skills are a must
PREFERRED QUALIFICATIONS
- Bachelors degree in Business or related technology field
- Strong customer services skills with the ability to maintain professionalism under pressure.
- Excellent organizational and task management skills
- Technical aptitude for learning internal systems and configuring as required
- Strong customer service focus work ethic and attention to detail.
- Track record of maintaining client accounts through exceptional service and a demonstrated ability to interpret client needs
- Ability to provide proper decision making for utilizing internal business capabilities to solve the clients needs
- Collaborative team player who is adept at developing internal and external relationships.
- Selfmotivated well organized and able to handle multiple projects with varied products processes and responsibilities while maintaining a high level of accuracy.
- World Class communication and written skills
- Capacity to manage priorities and deadlines.
- Capacity to work in a rapidlygrowing environment.
- Initiative to actively seek opportunities to broaden knowledge and improve skills
- Strong interpersonal skills with the ability to collaborate and work effectively with individuals strengthening relationships to achieve the best possible solutions
- Ability to understand the client and internal needs and challenges and apply a creative and logical approach to identify solutions
- Ability to receive and understand direction ask questions when appropriate and manage time to work effectively and independently
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below:
(a) Dedicated fax
(b) Dedicated emailDISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail4554 E Inverness Ave Mesa AZ 85206 Attn Human Resources
(d) Dedicated phoneOption 1 (Employment Opportunities)DISABILITY ACCOMMODATION REQUESTS ONLY
Required Experience:
Unclear Seniority
Employment Type
Full-Time
