Guest Experience Supervisor Part-Time BOK Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Under supervision of the Guest Services Management the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events.

This role pays an hourly rate of $15.00$18.00.

Benefits for PartTime roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 18 2025.

The Bank of Oklahoma Center also known as the BOK Center is located downtownand serves as the premier sports and entertainment venue of the greater Tulsa a19199seat multipurpose arena and 565000 total square footage designed toaccommodate concerts family shows and otherspecial eventsand has been named on multiple occasions one of the countrys best venues.

The Arvest Convention Center (ACC) located in the Arena District in downtown Tulsa is a modern and awardwinning venue providing over 275000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years the ACC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

• Encourage and coach guest services staff to establish and maintain a positive work environment and improve the level of service they provide.
• Ensure guest compliance with all venue policies.
• Enforce policies and procedures regarding employee dress code attendance and behavior.
• Provide leadership training and motivation to guest services staff.
• Set and maintain exceptional services standards and ensure a positive guest experience.
• Support fellow Guest Services Supervisors to continue improving guest experience.
• Ensure staff are in position throughout event assign appropriate breaks.
• Effectively communicate escalated employee issues to Event Manager.
• Be knowledgeable about facilities and surrounding areas; ensure guests have a fun and safe experience.
• You must be a team player; committed to both helping staff achieve goals and working efficiently and enthusiastically to solve customer issues.
• Communicating between departments as necessary to resolve event issues guest complaints or emergencies (Box Office Custodial First Aid).
• Complete incident or injury reports for guests and staff.
• Act in a courteous and professional manner always.
• Help with escorting ADA guests to seating area (including wheelchair transport).
• Other duties assigned.

• High school diploma GED or equivalent preferred.
• Must be able to perform in a fastpaced work environment with long hours and maintain an outstanding guestservice focus.
• Must have a demonstrated ability to function in a fast paced highpressure environment.
• Exceptional Customer Service experience and skills outgoing and friendly personality required.
• Candidate should have strong leadership problemsolving and organizational skills.
• Ability to communicate clearly and concisely in the English language.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of a team remaining flexible in role.
• Must have the ability to work flexible schedule including long hours nights weekends and holidays.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.