Field Operations Supervisor
Field Operations Supervisor
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Job Description
About Clutch:
Were on a mission to reinvent the way people buy sell and own cars. Are you game
Clutch is Canadas largest online used car buyer and retailer delivering a seamless hasslefree car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10Day MoneyBack Guarantee and thats just the beginning.
Named two years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hardworking and driven individuals to our growing team.
Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia and Prince Edward Island with recent expansion into British Columbia. Clutch is backed by a number of worldclass investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .
About the role:
We are looking for a Field Operations Supervisor for our Field operations & logistics team. Our business operates at a speed and volume unmatched in the traditional car industry and were looking for a supervisor who can lead and support the field operations side of the business. Experience in Automotive Logistics or B2C services is a bonus but the ability to thrive in a highperformance fastpaced environment is a requirement.
What Youll Do:
You will be supervising a team of Field Specialists responsible for assisting customers with vehicle dropoffs and offsite responsibilities will include:
- Scheduling and workforce planning: Managing daily field operations schedules and supporting future staffing needs
- Training and onboarding: Ensuring new hires are properly trained and set up for success
- Shadowing and coaching: Conducting regular ridealongs and providing performance feedback to Field Specialists
- Team performance and customer service: Overseeing team performance and ensuring toptier customer service across all interactions
- Leading by example: Jumping in to support field activities when needed
- Process documentation: Maintaining uptodate SOPs and quick reference guides for all field activities
- Document accuracy: Reviewing and preparing customer paperwork ahead of scheduled appointments
What Were Looking For:
- 2 or more years in a supervising role managing a team of 510 members
- Relentless desire for winning and high performance on the team
- Comfortable with techenabled processes and proficient in using software tools such as Google Sheets AirTable etc.
- You have an ownership mindset where you are end responsible for the results of your team and no excuses
- Flexible schedule and are open toworking evenings and weekends
- Comfortable working onsite at our13700 International Pl Richmond location
- Must havea valid Class 5 Drivers License
Why Youll Love It at Clutch:
- Be a part of a team disrupting a traditional industry
- Freedom to innovate and ownership of your role
- Competitive pay and comprehensive health and dental benefits!
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .
Required Experience:
Manager
Employment Type
Full Time
