Technical Aftermarket Manager Industrial Equipment Compressors
Technical Aftermarket Manager Industrial Equipment Compressors
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview
This role is ideal for a handson leader with strong technical service exposure capable of driving service performance ensuring compliance and enhancing client relationships. Youll be managing a team of technicians and administrators ensuring work is completed to high standards within budget and aligned with health and safety protocols.Duties and responsibilities:
To effectively manage the aftermarket activities
- Ensure that divisional plans for the Aftermarket products and services are achieved.
- Identifying staff training requirements and to coordinate training activities as required.
- Ensure that adequate controls are in place to secure Company vehicles and other assets allocated to the aftermarket division.
- Ensure that all work done by the service staff meets the requirements in accordance with the Companys Quality Management System.
- Ensuring that Company work Instructions and procedures are developed followed and implemented.
- To ensure that staff comply with all Health and Safety requirements in the of their duties.
- Drive customer satisfaction by ensuring that all activities are customercentric and valueadding.
- Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Companys work instructions and procedures.
Required Skills and Capabilities
- Proven Managerial skills.
- The ability to maintain good Customer relationships.
- Good planning and organizational skills.
- The ability to supervise the commercial functions of the division.
Required Experience
- Experience in Customer Service.
- Experience in managing similar business activities.
- Experience in managing service & sales staff.
Educational Qualifications
A Suitable Tertiary qualification or similar through experience and a valid drivers license is required.
Accountability (Main performance evaluation factors for job)
- To ensure an efficient and profitable department.
- Meet the business strategy for the department.
- To ensure customer satisfaction and repeat business
Required Experience:
Manager
Employment Type
Full-Time
