Associate Manager Service Portfolio Manager
Associate Manager Service Portfolio Manager
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Job Description
SC JOHNSON IS A FIFTHGENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years building iconic brands that win the hearts and minds of consumers such as Raid Glade Ziploc and more in virtually every country around the world. Together we are creating a better future for the planet for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
The Associate Manager Service Portfolio Manager is a crucial role dedicated to managing and optimizing the lifecycle of services the larger service portfolio and offerings with a specific focus on the Common Service Data Model (CSDM) and service mapping. This position ensures that all IT services are effectively cataloged managed and aligned with business outcomes delivering maximum value to both the organization and enduser consumers. This role is key to the maturity and progress within a Service Delivery and IT Operations Organization.
KEY RESPONSIBILITIES
Service Portfolio Management:Oversee the creation maintenance and optimization of the service portfolio ensuring it accurately reflects current state.
CSDM Implementation:Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure a standardized approach to managing service data across IT.
Service and Service Offering Management:Manage the lifecycle of services and service offerings from inception to retirement ensuring each service delivers value and meets performance expectations.
Alignment with Business Goals:Ensure that all IT services and service offerings are aligned with the strategic goals of the organization supporting business processes and objectives.
Stakeholder Engagement:Collaborate with key stakeholders including business units IT teams and external partners to understand requirements and ensure services meet their needs.
Continuous Improvement:Implement continuous improvement processes to enhance service quality efficiency and effectiveness.
REQUIRED EXPERIENCE YOULL BRING
Bachelors degree in Information Technology Computer Science Business Administration in related field.
Minimum of 5 years of experience in IT service management service portfolio management or a related field. Experience with the ServiceNow Common Service Data Model (CSDM) is desirable.
ITIL certification is required. Additional certifications in service management are a plus.
3 yrs in IT service management tools (e.g. ServiceNow) and a strong understanding of ITIL processes and frameworks.
PREFERRED EXPERIENCES AND SKILLS
Strong analytical and problemsolving skills with the ability to analyze complex data and make informed decisions.
Excellent verbal and written communication skills with the ability to effectively communicate with technical and nontechnical stakeholders.
Experience in project management and agile methodologies with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
Capability to align IT projects with business objectives.
Proficient with Microsoft Suite including MS Visio and PowerPoint
Ability to integrate emerging technologies and capabilities such as AI into the IT portfolio.
Ensuring IT services meet user needs and enhance customer satisfaction.
Strong problemsolving skills to address issues promptly and effectively
JOB REQUIREMENTS
Full time
Office work environment: Onsite in Racine WI
Remote work available once a week for eligible employees
This role is not eligible for relocation
BENEFITS AND PERKS
SC Johnsons total compensation packages are at or above industry levels. In addition to salary total packages may include bonuses longterm incentives matching 401(k) contributions and profit sharing based on company profitability job level and years of service. As a family company were committed to providing benefits such as subsidized health care plans maternity/paternity/adoption leave flexible work arrangements vacation purchase options recreation and fitness centers childcare counseling services and more.
Inclusion & Diversity
Were a global business with people from every culture ethnicity race religion gender identity sexual orientation age and ability. We recognize the breadth of human experience and we work to celebrate it. It is our goal to build a diverse inclusive and supportive work environment where all people can thrive.
Were committed to ongoing efforts that help us attract hire and retain diverse talent who want to build a positive inclusive environment. Read more about our ongoing initiatives at Together
At SC Johnson we strive to create a positive inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race color religion gender marital status sexual orientation national origin ancestry age gender identity gender expression disability citizenship pregnancy veteran status membership in any active or reserve component of the U.S. or state military forces genetic history or information or any other category protected by law.
Accommodation Requests
If you are an individual with a disability and you need an accommodation or other assistance during the application process please call our Human Resources department at or email your request to . All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.
Required Experience:
Manager
Employment Type
Full-Time
