Family Support Center Administrative Assistant

ADVERTISEMENT OF A LOCAL WAGE POSITION

Employer: Headquarters Allied Joint Force Command Naples (HQ JFC Naples)

Place of work: Giugliano in Campania Localit Lago Patria (NA) Italy

Job Title: Family Support Center Administrative Assistant

Branch: Management Directorate Base Support Group

Section: Family Support Section

Job Profile: Level 3

Type of employment: Full time job

Type of contract: Indefinite duration contract

Basic Pay: 2.26200

Eligibility for employment: In line with current legislation and in accordance with applicable National Collective Labour Agreement

QUALFICATIONS AND EXPERIENCE

ESSENTIAL

Education

Higher Secondary Education Diploma

Language Skills

English at NATO SLP Level 3322 (Professional in listening and speaking Functional in reading and writing)

Italian at SLP Level 4444 (Expert)

Work Experience and/or Skills

Two 2 years of functionrelated experience in running administrative procedures interacting with Public Authorities and service providers.

One 1 year of experience assisting customers with lease contracts dealing with maintenance companies and relocation services;

Experience working with databases in compliance with Italian privacy regulations;

Extensive computer skills including working familiarity with Microsoft applications (word excel PowerPoint presentations etc..

Experience handling official correspondence including public mail courier services and private delivery companies

DESIRABLE

Education

Bachelors degree in any related fields.

Training

European Computer Driving License (ECDL).

Language Skills

English at NATO SLP Level 3333 (Professional).

DUTIES

The incumbent performs the following duties:

Liaises with Italian national and local Public Administration offices for services including but not limited to Italian Tax Code enrollment to National Health System processing taxes fees and fine payments to national and local institutions etc.

Assists with rental agreements including the review of lease contracts before signature communication with landlords regarding lease terms home maintenance rent payments additional fees and dispute resolution.

Supports customers in managing utilities and dealing with electricity gas and water providers including issue resolution through formal and informal channels service upgrades and contract termination.

Assists customers to communicate with telecommunications providers interacting with companies for contract management service appointments issue resolution and account modifications.

Helps customers in dealing with maintenance companies trusted technicians artisans and handymen.

Assists with relocation service providers to facilitate both international and local moves ensuring compliance with required bureaucratic procedures.

This position reports to the Family Support Center Manager

PERSONAL ATTRIBUTES

Excellent customer service skills with a strong ability to manage complex administrative processes and efficiently resolve issues. The ideal candidate should possess exceptional problemsolving skills a proactive mindset and the ability to support customers in navigating bureaucratic procedures and servicerelated challenges with professionalism and efficiency.

Strong aptitude for technology and digital tools with the ability to quickly learn and effectively. The candidate should demonstrate a flexible and forwardthinking approach to technological advancements ensuring continuous learning and adaptation to new digital solutions that enhance efficiency and service quality.

The candidate should possess technical expertise in home internet solutions enabling them to assist customers in selecting the most suitable technology based on their needs. Additionally they should have a strong understanding of mobile network technologies and quality standards across various providers to ensure optimal service recommendations.

This position requires excellent communication skills adaptability and a proactive approach to problemsolving in a dynamic customerfocused environment with a strong emphasis on flexibility resilience and the ability to embrace change effectively.