Senior Program Manager

Primary Purpose
The Senior Program Manager SPM reports to the Department Chair. The position is responsible for the oversight and management of operations administration and budget processes for the SpeechLanguage Pathology Department in the School of Health Sciences. This position further supports the Department Chair with recruitment hiring and orientation of new faculty and staff student orientation and grant administration. The SPM implements operational and projectspecific reports and reporting applications to meet the strategic needs of the department. This position assumes direct oversight of all staff within the department.

Essential Functions
Program Administration & Operations: Independently and/or in coordination with the Department Chair manages the operations and has overall responsibility for undergraduate and graduate program management for the speechlanguage pathology department. Oversees departmental projects budget administration grant budgets and of assigned initiatives. Maintains departmental operational administrative and academic archives ensuring security and compliance with FERPA and HIPAA . Maintains and/or oversees the maintenance of departmental policies student handbooks catalogs and forms with the Department Chair Graduate Program Director and clinic directors. Provides highlevel support during program reviews reaccreditation reports and visits. Completes queries reconciliation transfers and budget reports assisting in tracking budgets and grants. Handles multiple project assignments and works effectively to meet deadlines. Resolves routine and complex problems with minimal consultation and prioritizes in a constantly changing work environment. Faculty & Staff Management: Supervises and manages program staff and student employees including hiring training performance evaluations and disciplinary procedures. Assists with the hiring of visiting faculty for didactic and clinical courses and ensures compliance with HR policies. Conducts and oversees hiring processes for faculty and staff in compliance with HR policies. Supervises administrative assistants and student workers. Assists with training and onboarding of faculty and staff members. Curriculum & Academic Support: Creates and/or supervises the creation of course schedules academic calendars and event schedules. Manages departmental assessment and oversees the management of both undergraduate and graduate student records. Supports and maintains the integrity of departmental databases reports Canvas sites and student data. Develops and implements systems to support student and faculty success (e.g. Canvas site for incoming graduate students SharePoint site for departmental resources SharePoint for student portfolios etc. Accreditation & Compliance: In coordination with the Department Chair maintains documentation and provides data for accreditation reports and assists with annual reports. Provides highlevel support during accreditation visits and manages compliance with university state and national accreditation standards. Assist in the Programs grant preaward processing including factgathering institutional resource identification and obtaining supporting documents and forms. Provides CTC assessment and accreditation data and support to the Benerd College Director of Field Experiences Assessment and Accreditation Supports the Director of Pacific Pathways to Healthcare Professions to assist with reports and data collection for grant candidacy. Student Affairs & Admissions: Works with Undergraduate Admissions the Registrar and the Associate Dean of the School of Health Sciences Academic Affairs to oversee admissions student registration and support academic advising Works with Graduate Admissions the Registrar and the Graduate School to manage program admissions student registration graduation certification prelicensure and credential processes. Works with Undergraduate and Graduate Admissions/School of Health Sciences to coordinate admissions and recruitment efforts including applicant engagement events welcome and retention campaigns and campus tours. Develops and oversees systems for tracking student and alumni records in compliance with regulations including but not limited to FERPA and HIPAA regulations. Manages student registration graduation and prelicensure processes. Communications & Event Management: Edits departmental communications reports projects and documents. Develop communication materials including flyers brochures videos and website content. Organizes and schedules program meetings accreditation visits advisory board meetings and departmental events. Organizes and oversees student events such as Orientation Commencement Admitted Students Day Summer High School Institute and other departmental events. Coordinates and takes meeting minutes for monthly faculty meetings and annual retreat. Manages the departments social media accounts (e.g. Instagram Facebook etc. working closely with the SHS Marketing and Social Media Manager External & Alumni Relations: Serves as both internal and external representation for the Department to promote recruit coordinate facilitate and maintain connections between key stakeholders providing technical and programmatic guidance about the particulars of the program offered to constituents in the region. Works with Alumni Relations University Advancement and other departments to implement alumni initiatives. Serves on university and departmental committees as needed. Technology & Data Management: Uses advanced skills in Outlook Word Excel Banner OneDrive Teams and SharePoint. Manages database systems and internet research for program support. Supports and maintains the integrity of departmental databases reports Canvas sites and student data. Provides backup support for departmentspecific software (e.g. Avigilon ClinicNote Exxat etc. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.

Minimum Qualifications
Bachelors Degree or equivalent (i.e. Two 2 years of fulltime experience in the same/similar position is equal to one 1 year of completed posthigh school education coursework). Five 5 years of experience providing seniorlevel administrative and professional program support.

Preferred Qualifications
Masters Degree. One 1 year of experience as the primary or lead administrative and professional program or business support. Experience conducting outreach with highlevel external stakeholders. Experience in supervising staff and student workers. Proficiency in the use of MS Office Banner SharePoint and HR systems. Demonstrated expertise in oral and written communication skills. Professionalism and highlevel interpersonal skills that demonstrate effective clear and culturally sensitive communication. Experience with managing projects and budgets. Capacity to exercise diplomacy and deal effectively with people in a variety of circumstances in a calm professional manner. Ability to adapt to emerging technology. Ability to assume responsibility and work effectively with minimum supervision. Ability to maintain strict confidentiality. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule
Work is primarily performed in a standard office environment during standard business hours. Additional hours may be required to meet business needs or deadlines.