Customer Service Representative - Order Triage
Customer Service Representative - Order Triage
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Job Description
Job Details
Description
Global Golf part of the Worldwide Golf family of brands started operations in 2001 and is one of the leading eCommerce retailers dedicated to addressing the needs of golf enthusiasts worldwide. The Global Golf websites are and . We also sell our products through storefronts on multiple marketplaces including Amazon and eBay as well as maintaining a retail location in Raleigh where players can go for all of their golf instruction club fitting or other equipment needs.
Position Overview:
We are seeking a Customer Service Representative (Order Triage) to join our Golf Industry Customer Service Team in Raleigh NC! This role focuses on minimizing order fulfillment disruptions optimizing performance and efficiently managing resources.
Key Responsibilities:
Assist the Customer Service Lead in triaging and prioritizing incoming eCommerce orders to ensure timely and efficient fulfillments.
Identify and resolve order fulfillment disruptions including issues with inventory levels and order allocations.
Collaborate closely with shipping teams at various warehouses to maintain accurate and ontime deliveries.
Ensure all orders are processed in accordance with servicelevel agreements (SLAs).
Provide effective customer support by actively listening and addressing concerns to maintain satisfaction.
Work with multiple departments to find quick effective solutions to disruptions and improve overall processes.
Make proactive professional contact with customers when necessary to keep them informed about their orders.
Maintain a positive and collaborative work environment supporting team goals and company objectives.
Perform additional tasks as needed to ensure smooth operations.
Required Experience and Skills:
eCommerce order fulfillment experience is a plus!
General knowledge of golf related products such as clubs and accessories
Strong problemsolving and multitasking abilities in a fastpaced environment.
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office and familiarity with order management systems.
Ability to work independently and remotely while remaining a productive team member.
Basic knowledge of Amazon eBay and other online shopping platforms.
Empathy and strong customer service orientation.
Ability to quickly adapt to new systems and workflows.
Work Environment:
Fastpaced with remote work after training.
Must have a dedicated private workspace with reliable internet.
Flexible hours and seasonal fluctuations.
Benefits:
Flexible scheduling and competitive pay.
Health benefits Paid Time Off and 401K.
Employee discounts!
Remote work after 13 weeks of onsite training.
About Us:
Worldwide Golf is a privately owned multibrand specialty golf retailer that has been in business over 50 years. As one of the top golf retailers in the USA we operate 95 stores in 25 states and multiple ecommerce sites under well knowns brands including:
Roger Dunn Golf Shops Edwin Watts Golf The Golf Mart Golfers Warehouse Vans Golf Shops Uinta Golf Las Vegas Golf Superstore Golfdom Mikes Golf Outlet Cool Clubs Golf & Ski Warehouse
Required Experience:
Unclear Seniority
Employment Type
Full-Time
