Tech Support Agent - Smart Home

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We are seeking a dedicated Whole Home Tech Support Agent to deliver exceptional service to our customers. The ideal candidate will have expertise in optimizing and troubleshooting a variety of personal computing devices including laptops desktops tablets printers scanners gaming systems smart TVs and general digital file management. In this role you will assist customers in resolving technical issues enhancing device performance and providing easytounderstand guidance on utilizing their technology.

Primary Responsibilities:

• Customer Support and Education: Provide worldclass service by explaining technical concepts in clear accessible language. Offer remote technical support guide customers through troubleshooting steps and provide advice on optimizing their technology usage.
• Comprehensive Device Support: Assist with the setup configuration app installation and troubleshooting of laptops desktops tablets printers scanners gaming consoles smart TVs and related peripherals to ensure optimal performance.
• System Optimization: Conduct system cleanups software updates malware/virus removal and performance tuning for computing devices ensuring peak performance.
• Document Editing Software Support: Support customers with document editing software (e.g. Microsoft Office Suite and Adobe Acrobat) including installation troubleshooting usage and file formatting.
• File and Folder Management: Assist customers in organizing backing up restoring and managing their files and folders across various devices and cloud platforms ensuring secure and accessible data.
• Documentation: Keep detailed records of all customer interactions and technical support provided ensuring accurate and comprehensive tracking of each issue and solution.
• Effective Communication: Clearly communicate complex technical issues and solutions to customers with varying levels of technical expertise.
• Performance Metrics: Meet and exceed department key performance indicators (KPIs) including quality assurance standards average handle time and customer satisfaction ratings.

Qualifications and Skills:

• Experience: 13 years in a technical support role ideally in a call center environment providing direct assistance for devices.
• Technical Proficiency: Strong knowledge of Windows macOS iOS and Android operating systems as well as mobile devices and home networking (WiFi routers).
• Device Knowledge: Familiarity with troubleshooting a range of devices including laptops desktops tablets printers gaming consoles and smart TVs.
• Email Application Support: Experience troubleshooting thirdparty email applications such as iOS Mail Android Mail Microsoft Outlook and Mac Mail.
• Communication Skills: Exceptional verbal and written communication skills with the ability to convey complex technical issues in simple customerfriendly language.
• Organizational Skills: Excellent attention to detail and strong organizational abilities with a focus on multitasking and prioritization.
• ProblemSolving: Demonstrated ability to troubleshoot hardware and software issues think creatively and resolve customer concerns efficiently.
• Customer Focus: A proven track record of delivering high levels of customer satisfaction and consistently meeting quality assurance standards.
• Adaptability: Ability to work in a fastpaced everchanging environment and adapt to new technologies and processes.
• Educational Background: A HSD or equivalent experience is required.
• Must be willing to work onsite at our New Braunfels Location

Preferred Skills:

• Experience with antivirus/security software and system optimization tools.
• Familiarity with cloud storage services like Google Drive Dropbox and iCloud.
• Basic knowledge of smart home device integration with personal computing and entertainment systems.

Schedule Flexibility: Ability to work varying schedules to meet customer needs.

If you are passionate about technology love problemsolving and enjoy helping others wed love to have you join our team as a Whole Home Tech Support Agent!

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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