Program Manager Patient Experience
Program Manager Patient Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Love medicine is who we are its what we do its why people want to work here. If youre looking for a job to love apply today.
Scheduled Weekly Hours:
40Join Our Team as a Program Manager in Patient Experience!
Are you passionate about enhancing care experience for patients and staff and driving impactful programs Do you thrive in a dynamic environment where collaboration innovation and empathy are key If so we want YOU to be our next Program Manager in the Patient Experience department!
What Youll Do:
Lead and Innovate:Work with Patient Experience leadership and staff to develop implement and evaluate existing and new programs and operations.
Analyze and Optimize:Conduct market research and business case analyses to support program and department development and growth.
Represent:Serve as a patient experience representative for system initiatives ensuring alignment with our mission.
Manage:Oversee various business functions of the Patient Experience department including financial analysis budgeting supporting process and staff management.
Responsibilities:
Develops and manages program goals implementation plans processes staff and budgets
Ensures data collection analysis and reporting occurs to ensure longterm success and growth of patient experience.
Develops systems for financial analysis variance reporting dashboards/benchmarking budgeting to enhance efficiency and planning.
Evaluates and conducts market research regarding the development of new programs and services.
Completes business case analysis and return on investment for Patient Experience projects and programs as well as for additional staff due to process changes and/or growth.
Ensures initiatives are moving forward by managing team progress and quality productivity through activities to meet necessary milestones. This position is responsible for initiating and overseeing department program improvement projects.
Ensures compliance with regulatory standards (Joint Commission CMS) GL policies and procedures confidentiality standards practice guidelines standards of care in partnership with leadership.
Fosters positive working relationships and promotes collaborative practice within the team and with other departments.
Oversees and executes process metric and communication practices of the departments operating model. Continuously improves and monitors program dashboards that are shared regularly with leadership and various staff.
Supports contract practices across Patient Experience.
What Youll Need:
Bachelors degree in business or healthcare administration or a related field
34 years of experience in project/program management program development and coordination; professional level work experience demonstrating project/program management skills; or related experience
Strong analytical organizational and leadership skills
Teamwork:Ability to foster positive working relationships and promote collaborative practice.
Adaptability:Proven ability to manage multiple projects and adapt to changing priorities.
Whats Available:
1.0 FTE
Schedule: MondayFriday Days
Onsite in La Crosse WI with travel as needed based on business needs
In addition to the rewarding work youll receive:
Competitive Benefits:We offer a comprehensive package including medical dental pet insurance and a generous retirement contribution.
WorkLife Balance:We prioritize your wellbeing with a 24/7 Employee Assistance Program generous PTO and paid holidays.
Professional Development:Invest in your future with our Tuition Invest Program (up to $3000 per year) access to hundreds of internal courses and our Career Development Center.
Diversity Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program Unconscious Bias Training and Patient Care resources.
Additional Perks:Enjoy an 18 discount on your Verizon data plan and a 20 discount on Gundersen services not covered by insurance
If you are looking to be a part of a stable and mission driven organization we welcome you to apply!
Emplify Health is comprised of two of the Midwests most respected healthcare systems Bellin Health and Gundersen Health System. Once neighbors we are now partners united in our mission to provide exceptional care to our communities. As a notforprofit patientcentered healthcare network we have headquarters in Green Bay and La Crosse Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics serving 67 cities and rural communities across Wisconsin Iowa Minnesota and Michigans Upper Peninsula. With over 4500 dedicated nurses and providers we are committed to delivering primary specialty and emergency care along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position please contact or call.
We inspire your best life by relentlessly caring learning and innovating. This is our purpose. Together with our values belonging respect excellence accountability teamwork and humility our pillars set our foundation and our future.
Equal Opportunity Employer
Required Experience:
Manager
Employment Type
Full-Time
