Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Date Posted:
Country:
United KingdomLocation:
Goodrich Actuation Systems Limited Stafford Road Wolverhampton WV10 7EHPosition Role Type:
UnspecifiedWhat do we offer
- Competitive salary
- Company performance bonus scheme
- Pension scheme up to 10 employer contribution
- Private medical insurance
- Comprehensive health cash plan
- 25 days annual leave bank holidays
- Flexible benefits programme (buy & sell holiday allowance discounted gym memberships Maternity/ adoption leave up to 52 weeks first 26 weeks at full pay subsequent 26 at 50 (basic pay)
- Structured training & opportunities to progress
What does the role look like
We are looking for a Customer Service professional specialized in the Aftermarket Environment for this position. Responsibilities include promptly responding to and managing customer calls and inquiries to offer updates on their orders thereby ensuring seamless customer service operations. We are seeking a highly motivated individual with exceptional attention to detail a background in decisionmaking and a strong sense of responsibility. The ideal candidate should demonstrate the ability to take initiative and operate with the utmost personal integrity.
What will your daytoday responsibilities look like
- Drive a customercentric culture within the Collins Aftermarket Service Team ensuring every interaction prioritizes customer satisfaction.
- Serve as the primary point of contact for a portfolio of customers in the Aftermarket area managing their inquiries and needs efficiently.
- Enhance customer information communications and documentation to elevate service levels and ensure clarity.
- Collaborate proactively within a multidisciplinary team to meet and exceed customer expectations and deadlines.
- Independently handle customer inquiries via telephone or electronic channels providing information managing accounts generating quotations and resolving issues promptly.
- Coordinate scheduling and order management activities ensuring alignment with customer delivery requirements and operational team commitments.
- Conduct reviews of requests for quotation (RFQ) purchase orders (PO) and contracts to ensure compliance with contractual obligations.
- Utilize organizational and product knowledge to address complex inquiries and provide personalized followup to customers deviating from scripted responses when necessary.
- Develop documentation and standard procedures to address difficult customer issues requests and complaints directing queries to appropriate departments or personnel as needed.
- Monitor adherence to agreedupon schedules manage customer expectations and provide regular status reports identifying and escalating operational performance issues promptly.
- Collaborate with internal teams such as production sales shipping and warehouse to expedite or trace shipments and resolve issues effectively.
- Report issues through the Quality Cost Delivery People Safety (QCPC) procedure and resolve invoice queries to ensure timely cash collection.
- Operate in alignment with the companys ethical standards information technology policies people philosophies and EH&S (Environment Health and Safety) policies and procedures.
- Demonstrate understanding and actively participate in continuous improvement (CI) and Lean activities driving improvements within the team and processes wherever possible.
What will you bring to the role
Essential skills:
- Passion for delivering excellent customer service and effective communication skills.
- Familiarity with SAP experience in sales and distribution modules.
- Experience in customer service demonstrating the ability to manage relationships effectively and attention to detail.
Desirable skills:
- Practical knowledge and understanding of the aerospace industry particularly with a military focus.
- Understanding of export requirements including EUUs and export licenses.
- Previous exposure to continuous improvement methodologies and Lean principles.
About us:
At Collins Aerospace were working side by side with our customers & partners to dream design & deliver solutions that redefine the future of our industry. We are part of Raytheon Technologies & provide technologically advanced and intelligent solutions for the global aerospace and defence industry to connect and protect people around the world. We are inventors we are manufacturers we work in space exploration commercial air travel defence & rescue applications.
Are you looking to join a dynamic global team that works across the entire Aerospace industry If yes get onboard the Collins Aerospace Team & play a part in expanding the opportunities to develop new products & challenge the state of art technology.
Apply now and be part of the team thats redefining aerospace every day!
Please note that potential candidates will be subject to Baseline Personnel Security Standard (BPSS) and background checks and that project access restrictions may apply to some nationalities.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
