Customer Service Representative - IDDM
Customer Service Representative - IDDM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited premier provider of home medical equipment and supplies.
Status: Full Time
Location: Grand Blanc MI. Position is remote.
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: Provides exceptional service as the first point of contact for customers. Complete setups and reorders for equipment answer questions from patients and referrals resolve issues efficiently and handle multiple tasks simultaneously while maintaining attention to detailed.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Assists all customers in a professional manner.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Engage in active listening with customers confirming or clarifying information and diffusing angry customers as needed.
- Receives requests from multiple referral sources and completes requirements for equipment to be dispensed to the patients.
- Coordinates home equipment service request with Dispatch for prompt delivery or with our vendors for shipping to a patient.
- Provide customers with product and service information.
- Maintain current knowledge on Medicare Medicaid and thirdparty payor sources for equipment.
- Verifies medical necessity insurance coverage physician orders and obtain additional documentation required for all insurance assigned services.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Other duties as assigned by management.
QUALIFICATIONS
To perform this job successfully an individual must be professional proactive and positive with referrals customers and coworkers. The requirements listed below are representative
of the knowledge skill and/or ability required.
Education and/or Experience
- High school diploma or general education degree (GED).
- 6 months of relevant customer service experience preferred.
Skills & Abilities
- Previous experience in a customer service call center role is preferred but not required.
- Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
- Strong analytical and problemsolving abilities to address customer inquiries and resolve issues efficiently.
- Familiarity with computers and call center software; proficiency in data entry and order processing. Experience with any of the following systems: HDMS EPIC RightFax Parachute CarePort OnBase RingCentral Outlook OneNote Excel NICE Collect Plus HealthCall preferred
- Experience verifying insurances and submitting Prior Authorizations using the payer web portals or equivalent experience
- Capacity to handle multiple tasks simultaneously while maintaining attention to detail.
- Strong commitment to providing exceptional customer service and a positive customer experience.
- Willingness to adapt to changing processes technology and customer needs in a fast paced environment
- Ability to work collaboratively within a team environment while also being selfmotivated.
By submitting an application you are agreeing to the terms of Harts Application Acknowledgement and Agreement found at Medical Equipment LLC dba Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin citizenship age disability genetic information height weight marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Required Experience:
Junior IC
Employment Type
Full-Time
