Regional Owner Success Coordinator
Regional Owner Success Coordinator
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Job Description
What were looking for
The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners. In this role you will assist owners in finding resolution to their accountrelated questions compliance to permitting regulations onboarding new owners and researching and resolving revenue concerns.
The role is responsible for making sure our owners get fast professional answers to their often complicated questions.
Fully Remote Position. Employee can be located anywhere in Sonoma County Mendocino County or Humboldt County.
Compensation:
- $18 $28 / hour. Actual pay will vary based on a candidates skill experience education and/or location.
- More benefits and company perks information below
What youll do
Be at the forefront of the company working in a fastpaced dynamic environment as the goto person for our owners and field staff in a specific region. Work alongside and collaborate with other internal departments to provide thorough accurate information back to owners on a regular basis.
Support individual owners success including:
- Revenue management and property performance
- Permitting compliance
- Onboarding new owners
- Finances including statements portfolio analysis and online account
- Calendar management
- Accountrelated programs including Guest Works and VIP owners
- Contracts
- Owner Terminations
- VIP Program
- Portfolio Analysis
- Other duties as assigned
What youll need
- Dedicated quiet space
- Reliable internet connection must meet a minimum of 100 mbps
Skills and Qualifications:
Technical Skills
- Outstanding verbal and written communication skills
- Excellent organization and time management skills
- Ability to handle difficult conversations with professionalism and grace
- Creative problem solving
- Comfortable using G Suite
- Adaptability in a fast paced and constantly changing work environment
- Work effectively both independently and as a member of the team
- Ability to multitask and use a variety of systems and tools
- Attention to detail
- Impeccable follow up skills
- Minimum required typing of a 40 wpm
What youll get
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100 company match on the first 6 you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Vacation & Sick Time
- Employee Assistance Program (EAP)
- Employee Discounts
- Please visit ourcareers pageto review our full benefits offerings
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check.
Required Experience:
IC
Employment Type
Hourly
