Mass Spectrometry Field Service Engineer Expert dmf
Mass Spectrometry Field Service Engineer Expert dmf
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
At Roche we are passionate about transforming patients lives and we are fearless in both decision and action we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour unassailable ethics and access to medical innovations for all. We do this today to build a better tomorrow.
We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche where our mission is fueled by inclusion. Your journey begins now!
We are building a team of Mass Spectrometry Service Experts technicians and scientists who will be responsible for the customer support of our new Mass Spectrometry analyzer. This international team will do the crosscountry support remotely and onsite in Europe and Middle East. Do you feel the passion and would you like to be part of this new exciting journey
Purpose:
We are currently seeking a highly skilled and experienced Field Service Engineer Expert (d/f/m) with mass spectrometry (MS) experience and liquid chromatography (LC) knowledge to join our international team. You will provide crossborder technical support to our customers in hospitals and commercial laboratories in the Middle East and Europe. Your role will involve implementation preventative maintenance repairs and other service activities.
Responsibilities:
You will coordinate the technical installation of instruments including site preparation system testing application of reagents customer training routine support and handover.
You will contribute to complex cross country crossfunctional and global teams taking a leading role when required and navigating complex situations by applying a diverse skill set.
You are responsible for several Roche instruments training maintenance and repair ensuring adherence to general guidelines for target agreements and economic efficiency.
You will handle customer and employee inquiries resolving errors complaints and complex problems independently remotely and onsite. You utilise digital service tools to effectively solve problems.
You will ensure adherence to internal processes and training/support concepts while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and highquality information management.
Finally you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.
Who you are:
Master/Bachelor Engineer or Technical High school degree (e.g. medical technology electrical engineering mechatronics chemical or biomedical engineering) or comparable technician training above average with good previous service experience in a related field.
You have a substantial level of experience as a field service engineer in the medicaltechnical environment in the laboratory diagnostics industry preferably in liquid chromatography and quantitative mass spectrometry and have advanced knowledge of electronics hydraulics and IT. Applicative experience is appreciable.
Excellent working approach with a strong customer focus.
Proficiency in building productive customer relationships within a complex matrix environment.
You have excellent interpersonal skills reliability and ability to communicate effectively at all levels. You have a strong analytical approach targetoriented meticulous and organised.
Proficient/advanced problemsolving skills and ability to work under pressure.
Fluency in both French and English is mandatory.
Drivers licence B required (minimum of 3 years seniority).
Flexible approach to work and travel to and around Europe and the Middle East based on European working hours.
Availability to travel up to 75 of the time.
You are based in the area of Paris in close distance to an airport and open to travel to the Middle East area and diverse European countries on a regular basis.
If you are a highly motivated and experienced Mass Spectrometry Field Service Expert with a passion for providing exceptional customer support and possess the necessary technical expertise we would love to hear from you. Join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Employment Type
Full-Time
