Associate Sales Process Specialist
Associate Sales Process Specialist
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Job Description
- Engage with customers via telephone or electronic inquiries to address inquiries and adminrelated activities
- Coordinate pre and postsale actions to ensure customers are meeting Testing Inspection & Certification (TIC) certification requirements and product or service adoption timelines
- Work within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
- Perform client followup and aid in turning quotes into orders. Process quotes into Orders using ERP system
- Support Account Managers Sales Executives and Inside Sales Executives by performing included but not limited to adminrelated tasks
- Apply experience and skills to complete assigned work within own area of expertise
- Connect customer to appropriate UL personnel (Account Manager Sales Executives and Inside Sales Executives delivery teams and engineers etc. when necessary
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
- Collaborate with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
- Based on the relationship and deep understanding of the customer and needs provide input to account manager Sales Executive or Inside Sales Executive to inform sales strategy where applicable
- Build an internal UL problemsolving network and proactively engage internal personnel to anticipate problems improve delivery and develop solutions that improve ULS customer experience
- Meet established timelines for preand postsales activities.
- Works with a moderate degree of supervision
Qualifications
- High school diploma
- Proficient in MS Office (Word PowerPoint Excel Outlook) and CRM software
- 2years of related experience
- Business acumen and a sufficient understanding of business sales processes
- Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources
- Strong communication and administrative skills
- English proficiency preferred.
- Ability to multitask and work under fast pace environment
What We Offer:
This position provides health benefits such as medical dental and vision; wellness benefits such as mental and financial health; and retirement savings 401K) commensurate with the standard rewards offered in each individual location or country. We also provide fulltime employees with paid time off including vacation 15 days) holiday including floating holidays 12 days) and sick time off 72 hours).
Learn More:
Curious To learn more about us and the work we do visit our company page
#LIJK3
#LIRemote
Required Experience:
IC
Employment Type
Full Time
