Unified Capabilities UC NOC Technician 4
Unified Capabilities UC NOC Technician 4
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$ 50050 - 90475
1 Vacancy
Job Description
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers the department of Defense (DoD) and national security position directly supports the DISAprovided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.
Job Description:
The Leidos Digital Modernization Sector and DoD Enterprise and Cyber Operations (DECO) have an opening in our Unified Capabilities (UC) NOC Technician 4 at Scott AFB IL.
Job Responsibilities:
Responsible for performing training team and developing processes for the following duties:
Create/update/resolve unclear problems and issues faced utilizing a broad knowledge of the network archiect utilizing the Service Now platform
Notify necessary points of contacts based on essential or heightened awareness networks circuits or location incidents
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
Work directly with customers UC stakeholders and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
Proactively monitor network alarms across platform specific network management tools.
Support all customers to include providing global situational awareness support.
Verify that service has been restored upon resolution of all customerinitiated tickets
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Proactively monitor network alarms across platform specific network management tools.
Record assess track and monitor incident tickets escalated to operational infrastructure.
Utilize incident management applications to document all aspects of reported outages/degradations isolations escalations and resolutions during the lifecycle of a service impacting network incident.
Perform configuration maintenance on route plans route lists device profiles calling search spaces and route partitions.
Utilize incident management applications to document all aspects of reported outages/degradations isolations escalations and resolutions during the lifecycle of a service impacting network incident.
Assess identify and recommend resolutions to various network incidents and/or configuration deficiencies
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Minimum Qualifications:
Hold DoD8570 IAT Level 2 baseline certification (Security CE or equivalent) prior to start date.
Able to work in a 24x7 shift work environment.
Must have an active DoD Top Secret security clearance.
Requires general understanding of both voice infrastructure and IP network topologies.
Desired Qualifications
Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office suite i.e. Outlook Excel Word Access PowerPoint TEAMs.
Experience with one or more of the following: alarm surveillance call routing session initiated protocol media call flow packet capture analysis Juniper IP technologies
Knowledge in one or more of following: routers switches crypto devices CISCO Juniper video teleconferencing (VTC) voice services EVoIP/ECVoIP VoSIP flyaway kits Defense Red Switch Network (DRSN) DSN Core.
GSMO
Original Posting Date:
While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $50050.00 $90475.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
