Service Advisor
Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Compensation:The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $31.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Benefits
- Competitive Salary
- Employee Appreciation Day
- Flexible Schedules
- Family owned & operated since 1946
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Long and ShortTerm Disability Insurance
- Paid Holidays
- Paid Time Off
- 401(K) w/ Employer Contribution
- In House Training
- Employee Assistance Program
- Wellness Program
- Educational Assistance for Dependents
- Employee Discounts on Sales Service & Parts
- Shoe assistance program for Service and Parts Department
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Valid drivers license and insurability by employers carrier
About Us
The TuttleClick Automotive Group has been serving the Southern California community since 1946. Today there are six TuttleClick locations in California (Irvine Tustin and San Juan Capistrano) and nine more in Tucson and Green Valley Arizona. Our goal is to assist customers with their automotive needs from sales and leasing to parts and service to finance and even collision repairs and commercial vehicles. Customer service is our number one priority therefore we setup our staff with adequate training. Because of our focus on professional development we continually place among the top of our region or even nation in customer satisfaction scores. If youd like to be apart of a team that goes above and beyond we welcome you to apply!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
