Patient Services Coordinator
Patient Services Coordinator
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Job Description
This is where you save and sustain lives
At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.
Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission.
This IS Where You Make LifeSaving Products!
You understand the importance of building relationships establishing order and maintaining clear communication channels!
Your Team
Passion flexibility and creativity are key traits to success as is building positive relationships within the business.
You will collaborate with all relevant partners such as Planning/ Warehousing/ Sales and Customers to build a reliable consistent and positive customer experience.
Your working hours:
Monday to Friday 08:00 16:00 and 10:00 18:00 (on weekly rotation)
What are some of the tasks youll be doing
This role will coordinate the prescription management process patient stock levels for medical & ancillary products process orders for delivery to home patients and undertake patient account management in
line with standard operating procedures service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patients prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g. tracking filing requesting archiving) of records in an accurate and timely manner.
What youll bring
- Successful experience in customer service or patientcentric roles.
- Passion flexibility and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy/healthcare setting is helpful.
What we offer:
- Competitive base salary
- Professional development opportunities.
- High importance placed on worklife balance.
- Dedication to growing and developing an inclusive and diverse workforce.
#INDUKCOM
#INDUKOPS
#LIBAXGEN
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience:
IC
Employment Type
Full-Time
