Maitre D - The Ben Autograph Collection Hotel
Maitre D - The Ben Autograph Collection Hotel
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Maitre D
Department: Food & Beverage
Reports To: Restaurant Manager
Job Overview
The Maitre D at The Ben Autograph Collection Hotel plays a pivotal role in creating an unforgettable dining experience. As the face of the restaurant the Maitre D warmly welcomes guests manages seating and oversees the flow of service to ensure a smooth memorable dining experience. This role is responsible for overseeing guest relations managing reservations supervising the frontofhouse team and ensuring service standards are upheld.
Key Responsibilities
Guest Relations:
Provide a warm and professional welcome escort guests to their tables and ensure VIPs and regulars receive personalized attention. Address guest feedback promptly and professionally.Reservation and Seating Management:
Manage reservations efficiently to optimize seating and maximize table turnover. Use the reservation system to track guest preferences special occasions and any specific needs.FrontofHouse Leadership:
Oversee and support the host and service teams to ensure consistent highquality service. Conduct preshift meetings to review reservations VIPs and service standards and coordinate with the kitchen and bar teams.Service Quality Control:
Monitor dining room appearance table settings and ambiance. Resolve service issues as they arise ensuring every guest has an exceptional experience.Training and Development:
Assist in training new team members on service standards guest relations and reservation procedures. Provide ongoing support and mentorship to frontofhouse staff.Organization and Cleanliness:
Ensure the dining area host station and waiting areas are organized clean and welcoming at all times.Perform Other Duties as Assigned:
Flexibly support other frontofhouse operations and assist the management team as needed to ensure smooth service.
Qualifications
Experience:
Minimum of 23 years in a finedining or upscale restaurant setting with experience in guest relations and team leadership.Skills:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in reservation and POS systems (e.g. OpenTable MICROS).
Attributes:
- Passion for hospitality and creating memorable guest experiences.
- Ability to work well under pressure in a fastpaced environment.
- Strong sense of teamwork professionalism and leadership.
Working Conditions
- Schedule: Flexible availability including evenings weekends and holidays.
- Physical Requirements: Ability to stand and walk for extended periods lift up to 20 pounds.
Benefits
We offer competitive wages and a comprehensive benefits package for fulltime associates which includes:
- Medical dental and vision insurance
- Life insurance
- Short and longterm disability options
- 401(k) options
- Tuition assistance
- Discounted room rates at Concordmanaged hotels
- Training development and career advancement opportunities
Why Concord
At Concord Hospitality we believe in an Associate First culture supporting and developing our team members at every level. Our five cornerstonesQuality Integrity Community Profitability and FUNform the foundation of our operations ensuring our associates enjoy worklife balance and a fulfilling career path. With our commitment to diversity and inclusion we are proud to foster a culture where everyone feels valued.
Join us and be part of a dynamic team that takes pride in creating exceptional guest experiences.
Employment Type
Full-Time
